Banner Bank Main St, Springfield

Banner Bank Reviews

• D

  Damion jones
  5

  Refreshing to deal with folks that WANT to do business with you. I've had the pleasure of dealing with other banks that were a royal pain in the rear. Flabbergasted that they make it hard FOR ME TO GIVE THEM MONEY. But not at banner, they take it with a smile so I can live my life and conduct business. Thanks guys!

  Response from the owner

  Hi Damion - thank you for the 5 stars and kind words. It's great to hear we can be that financial partner when you need us. Thank you for banking with Banner!

• S

  Sarah Drake
  5

  Management here is awesome! I’ve been a customer here for a couple years. Love the fact they have a personal relationship with their customers!!

  Response from the owner

  Thank you for sharing this glowing review, Sarah! We're so glad that you chose to bank with us and that you're having a good experience.

• m

  madilynn brown
  1

  I just recently made a bank account here which was an amazing experience but since then, my debit card has been late getting here, and I’ve been having multiple problems with my bank account and all you guys had to tell me was you don’t know. This is your job, I can’t get an answer myself that’s why you are there to give me one not tell me know you don’t know what’s going on with my account. I don’t trust this bank so far and you guys aren’t doing a good job keeping my account safe by not knowing what’s going on. I hope you guys can fix it because I’m becoming a very frustrated customer.

  Response from the owner

  Hi Madilynn, Thank you for letting us know about your experience and giving us a chance to make this right. We will pass along your comments to management. Please give us a call at 800-272-9933 so we can locate the most convenient instant issue debit card location near you and to let us know how else we can assist.

• S

  Sky Davini
  5

  Great but I got turn down

  Response from the owner

  Thank you, Sky, for letting us know that it's a great branch. If you want to talk with our customer service about being declined, then please call 800-272-9933.

• W

  Wayne Dillon
  5

  Opened new accounts. Amy was very knowledgeable, friendly and made the experience fun.

• D

  David Abernathy
  1

  The manager is not very well informed and snapped at me and lost her temper because I had more questions to ask.

  Response from the owner

  Hi David. We are sorry to hear about your recent experience at our Springfield location. This is certainly not the level of service we strive to provide. We will pass your feedback along to management. Thank you!

• K

  Kalie Cole
  5

  This bank is great!! Everyone is so nice!!

  Response from the owner

  Thanks for the review and kind words, Kalie! And thanks for banking with Banner. :)

• S

  Sharon Quest
  5

  Every one is so nice and extremely helpful.

  Response from the owner

  Hi Sharon, Thank you for your 5-star review. We will pass along your comments to the team, I'm sure your comments will make their day.

• R

  Renee Toubes
  5

  Never a wait inside, excellent service from Tellers.

  Response from the owner

  Hi Renee, and thank you so much for your review. We're delighted to hear that our team in Springfield provides you with such excellent service. We appreciate you sharing your experience!

• F

  Frances “Frankie” Steward
  4

  But it would be nice if they listed there hours