Banner Bank Commercial Ave, Anacortes

Banner Bank Reviews

• B

  Bryan John Holmes
  5

  I had a fantastic experience with Banner Bank. The staff was extremely helpful as well as resourceful. I felt they considered my needs and were quick to take action. They follow up swiftly and communicate really well.The personalized attention made such a difference.

  Response from the owner

  Thank you for the review. We're glad that the employees we considerate and able to fulfill your banking needs. We'll happily send this onto the branch and management.

• M

  Matt Whitwer
  1

  This location has lost it's local charm. Hit up the ATM @ 6 AM and I couldn't withdraw cash. Drive through waits are horrendous and staff can be inattentive. Short staffing could be an issue but if a transaction takes longer than 5 minutes, have them come inside.

  Response from the owner

  Hi Matt - Thank you for your feedback. I will share your comments with the branch team, as this is certainly not the experience we want you to have when visiting us.

• D

  David Hersey
  5

  It's all about the service. My uncle was a customer at this branch when he passed away. I chose to stay with Banner Bank for the estate account. From the first time I walked in, they were wonderful to work with. Whether with a teller at the counter or in an office with a personal banker, the staff were polite, professional and very personable. If the branch wasn't 100 miles away, I'd move my personal account to this branch even though Banner Bank doesn't have the best interest rates.

  Response from the owner

  David, we're very sorry for your loss. We're honored that you decided to continue to bank with us and we are so happy to hear you've been pleased with your experience.

• E

  Elizabeth Svoboda
  1

  Worst service ever at a bank except for one teller at the end. Totally ignored by all employees while entering and waiting. Most unprofessional dressed.

  Response from the owner

  Thank you for taking the time to let us know about your experience. That is not the level of service we strive to provide. We will pass along your comments to management.

• J

  Jonathan Oril
  4

  Much about this bank is very good. I do have a problem with the bank statements as they are not always accurate. The total in my account included an amount that had not been taken from my account until the day after the last day of the statement, but the amount was not shown on the statement. It might be a good idea to work on making the statements accurate.

  Response from the owner

  Thanks, Jonathan. That's helpful feedback that we'll share with our operations team.

• M

  Mary Parker
  5

  Love my bank, everyone knows me, i have trouble with my hands an dropping money an not able to get my money from the drive through, i had told one of the women i was going to look for a small purse or something to put my stuff in so it'll stay together she said just a minute, she came back with one of your zippered bags, omg what a blessing, they all i believe know me by name, even the banner bank in mount Vernon knows me, so iam a blessed customer, thank you

  Response from the owner

  Hi Mary - that is such a nice story. Thank you for sharing! :)

• R

  Rob J
  5

  Same great service as Skagit. Not fond of the drive up ATM though.

  Response from the owner

  Thank you for the review, Rob. We'll have our Facilities team take a look at the drive up ATM.

• s

  sarah baker
  5

  Great customer service and super fast service.

  Response from the owner

  Sarah, thank you for the 5-star review. We're very happy to hear that you are pleased with your experience with us.