Bank of Zumbrota S Main St, Zumbrota

Bank of Zumbrota Reviews

• J

  Jared Post
  5

  Of the banks I have used in the past the Bank of Zumbrota has been the best and is why I am back with them after moving back to Zumbrota. They are always friendly, happy to answer questions and make me feel welcome. I have not had any of the problems that I've read in the other reviews. Since I've moved back, I've also opened up three business accounts and have not had any trouble with any of these either. Love the mobile banking too as it makes my life a little more convenient with all accounts in one place for easy access and review.

• M

  Max Jeanson
  1

  Been with the BOZ for 10+ years, always had trouble getting loans and just all around communication, very unhelpful and frustrating, Will be taking my business elsewhere from now on. Long story short: I bought a truck, I'm getting charged 18.9% interest, came to be BOZ asking for help and I just got this huge run around. No loan. My Credit was a 6 something and now it's even lower because I wasted my time with them. Asked why I can't get loan and they said because I work outta state, offered to leave the vehicle in Zumbrota till it was paid off and even change my address to my home address, and they couldn't really tell me exactly why they won't approve the loan after I offered that.

  Response from the owner

  Max, Thank you for stating your concerns. We apologize for any frustration you have regarding your loan experience. We strive to make sure that each customer is fully informed as to the decisions made regarding loans/accounts. In the next few days you will be receiving a letter concerning the loan you mentioned. If, after reading the letter, you have any questions, please call us at (507)732-7555 and your loan officer will be happy to answer them. Again, thank you for bringing your concerns to our attention. Bretta Nietz VP/Director of Marketing & Sales Bank of Zumbrota Member FDIC, Equal Housing Lender

• T

  Thomas Donohue
  2

  The customer service is severely lacking. We recently moved into this town and wanted to open a second bank account so we would have a local account. The representative made it very difficult and many times was quite condescending. Good thing this is not our primary bank. We hoped for a warm welcome but got anything than that. ....good luck

  Response from the owner

  Thomas, We sincerely apologize that you did not receive the service that you were expecting. We try to ensure that each of our customers has a great experience - to feel welcomed into Bank of Zumbrota. We take your comments very seriously, and will strive to make sure that the next time you come in it will be a much better experience. If you would like to discuss this further, we would appreciate your feedback. The number at which I can be reached is (507) 732-7555. Thank you, Thomas, for your feedback. Bretta Damson VP / Director of Marketing & Sales Bank of Zumbrota Member FDIC

• E

  Evan Kienholz
  5

  Been banking here since i was 16. Service has been great and they always manage to make my son smile when we come by.

  Response from the owner

  Thank you for the kind words, Evan! We enjoy being able to serve you...and your son! We look forward to seeing you again soon. Sincerely, Bretta Damson VP / Director of Marketing & Sales

• E

  Eric Westlake
  5

  Great friendly service. Able to handle all my banking needs

• G

  Greg W
  5

  Great local bank. Friendly staff! Very helpful and professional.