Bank of the West E Colorado Blvd, Pasadena

Bank of the West Reviews

• V

  Vincent Raphael Fuenom
  5

  Ohh feels so good!! I opened up a Bank of the West account in good faith. I deposited money even prior to receiving the card . But by the time I got my card I couldn't activate it because of the reason THERE WAS A NOTE ON MY ACCOUNT !! THAT NO ONE WORKING WITH THE BANK KNOWS HOW TO READ BECAUSE THEY COULDNT TELL ME???? over the phone. I know I have money waiting for me and that I needed to get verified at a branch level so they can combine my accounts . Ohh feels so good ! That is why I was told to go to a branch and this one specifically is a wealth management one in pasadena which is special accounts . So I came here to activate my debit card and do any account maintenance to get my 💰 money as stated on the note they couldn't tell me . Ohh feels soo good!!!! Not really Because I was concerned when they couldn't READ AT THE BRANCH LEVEL... THE NOTE?? SO THEY COULDNT ACTIVATE OR GIVE ME A REASON JUST A STARE THAT MY ACCOUNT CANNOT BE ACTIVE . it at this level even with the special accounts department .. what department is this place so I thought !! the lady worked there said what WEALTH MANAGEMENT SIGN?? Feels so good ... But I didn't feel so good ..so now I'm left with a account that is closing for no reason that I am told ... But I have money in my account and waiting that I need to get so that it doesn't go missing under Ralph Vincent Mendoza Furigay . .. I need help any answers thank you . I HAVE ALSO BEEN GETTING EMAILS AND AUTOMATIC PUSH NOTIFICATIONS TO GET MY ACCOUNT ACTIVATED SO I KNOW THAT ITS ACTUALLY A GOOD ACCOUNT BUT THAT NOTE IS stopping the activation of my card and the employees can't tell me anything . preventing me from using my account .. MAKING IT SO THAT IT LOOKS ABANDONED AND THAT IS JUST WRONG IF SOMEONE TAKES MY ACCOUNT . AND HAVE ME NOT KNOW .

• A

  Adolfo Aristimuno
  1

  I've had business w them my entire life but they put your acct on hold or overcharge you when simple things go wrong. I feel they should respect customer loyalty. Was in NY one day and called to let them know I was travelling to not put a block on my CC. Customer service told me I had to go in store to verify. I told them this would be impossible because I was in the East and had no funds the rest of my trip. Created a Bank of America acct that weekend.

• A

  Alisha Brown
  1

  Been waiting on a return call to find out why they have chosen to ignore California state law. Very unsupportive and has broken the law. would not recommend

• W

  William Evers
  1

  Only because one star is as low as it gets. BEWARE!!! business owners. Tell your dealership you will not use this bank. This is only the second time I have felt the need to write a review. After trying to gain access to my equipment loan online for months, and being told it can't be done. I am supposed to believe I must either snail mail or call in payments. This of course requires you to pay the fifteen dollar fee. But wait it gets better you should set aside twenty minutes to get a "Customer Service Representative. If this is what being a valued customer is Bank Of The West doesn't have to worry. I will never make this mistake again and neither will any one that talks to me.

• Z

  Zuzie
  1

  The worse customer service ever. I was a Bank of the West customer for over 7 years. I never had any issues with this Bank. Last week I walked into this branch to get help concerning one of my accounts. I felt bullied and verbally challenged by the employees at this branch. As a result, I closed my accounts and hope I will never have to deal with Bank of the West again. I wish that Bank of the West CEOs would read these reviews. These employees need proper training.

• J

  Jon Huynh
  1

  Manager at this location does not have any solutions. Bank of the west cannot help with Customer by phone because they have a staffing issue. Don’t bother with this bank. It’s dead in the water now with labor shortage.

• m

  marilin gutierrez
  1

  Hi there, to all people who don't have legal documentation in this country, please, chose another bank or another branch but not this one. I' m the 5th customer without documentation that they treated as a piece of garbage. They really don't want or care to do business with any of us. I came here when I was 2 years old and I have been a decent citizen but because I don't have millions of dollars or I don't have legal documentation they decided to close my account and told me in my face that they didn't care about my situation. And, please don't try to talk with the branch manager, he will make you feel worse. He will enjoy telling you that they don't care.

• F

  FAST PITCH TRANS
  1

  I would give 0 star if I had the option. Terrible, unprofessional teller SALPI LABBAD. Since 2013 I've had a business loan for $40,000 (almost paid off) and a business checking acct with Bank of the West. I went to deposit a couple of personal checks totaling to $7328 and a cashiers check for $12988 from their own bank. Without even running the checks or the deposit slip through the scanner, she tells me that the system requires a 7 day hold on the personal checks. I confronted her that she couldn't know what the system required since she hadn't ran it through and she replied that it was her decision to put a manual hold because its over $5000. I asked her to return 1 of the checks to keep it under $5000, but she still manually put a 2 day hold. She said that even though the account has been and is in good standing for almost 3 years, she still FEELS that she needs to place a manual hold. Never in these 3 years I had a check bounce, written or deposited. Not a single late payment on the loan. Ridiculous. I mostly go to the Glendale branch and they never put a hold. Stay away from that teller. She might put a manual hold on your life.

• C

  Chris Yeats
  1

  Salpi one of the branch managers is very rude. I was told i needed to return to my chosen branch for signatures because i opened my account online. I went to that branch and was told no there should be no issue no signature needed. Salpi lied to me and wouldnt let me withdraw my own money while on the way to get a root canal. In a hurry i left my card in their atm machine after withdrawing less than what i needed. I spoke to someone that friday night who told me they would keep my card to be picked up monday. Salpi also destroyed my paypal card. Not a fan of this branch sad to have this be my first bank of the west experience.

• R

  Roberto U
  5

  I love this branch, the employees, the beautiful facilities and the overall friendly vibe. I have been a client of this branch since 2005, and I have always been treated with courtesy, respect, attentiveness and efficiency. Salpie has always exceeded my expectations in those rare instances where I have needed special attention, so I don't understand the negative reviews. I really don't have a need to keep on banking at BOW, but I just love this branch for the reasons I have mentioned.