Bank of New Hampshire N Main St, Rochester

Bank of New Hampshire Reviews

• B

  Brian Newsky
  1

  They have an immense lack of communication. They will give you as little information as possible to the point of near deception regarding their fees. It is extremely hard to get a straight answer from anyone in the mortgage department, they will pass you back-and-forth between associates so not one knows what’s going on. Very poor service. I would recommend that you steer clear of doing business with them.

  Response from the owner

  Hi, Brian. Thank you for taking the time to review us on Google. We are very sorry to hear that we have not met your expectations. We would appreciate the opportunity to speak with you to learn more about your recent experience. If you would like to discuss your experience, please give Evelyn Whelton, Senior Vice President – Retail Lending Sales Manager, a call directly at 603.527.6611. We hope to hear from you soon.

• F

  FirstyMcFirstFirst LastyMcLastLast
  1

  35 dollar overdraft fees for every little issue. Horrible service. ATM fees for non BNH ATMs (they only have a handful, so that's every ATM. I'll be cancelling my account soon, thank god.

  Response from the owner

  Good morning. Thank you for reaching out to us. With BNH’s Courtesy Overdraft, the Bank covers your overdrafts up to a predetermined amount and with Transfer Overdraft Protection, money is automatically transferred from another BNH account the same-day to cover overdrafts, free of charge. With regards to ATMs fees, we have a solution for that as well! BNH is part of the Allpoint ATM network which gives you access to over 55,000 surcharge-free ATMs nationwide. You can find your nearest Allpoint ATM by visiting the Locations and ATMs page on our website or you can download the Allpoint app for your mobile device. Our team would be more than happy to provide you with more information regarding any of the overdraft options available to you, as well as guide you through finding an Allpoint ATM near you. Please feel free to visit your local BNH office, chat with us online at BankNH.com, or give us a call at 1.800.832.0912 for further assistance. We appreciate your open and honest communication and we look forward to hearing from you. Thank you.

• S

  Steve Wyman
  2

  Can't EVER get someone from the call center on the phone for customer service. They state in their recorded message that it is due to the amount of people who are calling in to check on their child tax credit (FYI just check your account balance on line) However, I was contacted the next day from the bank and they said they would pass this up the chain of command for resolution (+1 star)

  Response from the owner

  Hi, Steve. Thank you for taking the time to review us on Google. We are very sorry to hear that you have been unable to get in touch with us. One of our representatives will be contacting you shortly. Thank you.

• H

  Howard's Duquette
  5

  I love this bank. Been with this bank for over 20 years. When it was known as laconia savings bank. Excellent service and people. I go to the dover branch to do my business. When there is an issue they are right on it. Their service is the best. The other banks cant compare to this bank. I plan on being with them for another 20 years. Great job to you all.

  Response from the owner

  Thank you for taking the time to review Bank of New Hampshire on Google, Howard. If we could rate our customers, we could give them 5 stars too! Our mission is to build strong customer relationships and deliver superior customer service. We look forward to continuing our relationship with you for many years to come.

• N

  Nek0
  5

  Very friendly staff. There was not enough information and review to suggest how this bank was but the employees and the manager who helped me were very personable. I'm not sure why more people talk about this place but recently made the switch. The online chat as well as the service has been great overall. Definitely keep up the great customer service!

  Response from the owner

  Thank you Nyan for your kind words. We appreciate you taking the time to let us know about your experience.

• D

  Don Chick
  5

  I love Bank of NH. The Staff is always friendly & their banking products are great too!

  Response from the owner

  Don, we are glad to hear it! Thank you for taking the time to provide us with your feedback.

• K

  Kris Cicchetto
  1

  This place is the absolute worst bank I have ever been to they have the worst hours there is never any slips in the deposit box and they take forever to get anything done!