Bank of Botetourt N Lee Hwy, Fairfield

Bank of Botetourt Reviews

• J

  Jay Painter
  1

  I always check out a bank before opening an account. So I drove up to the drive thru and asked the lady at the window if I could get 2 rolls of quarters even tho I didn’t have an acct there yet. She smiled and said “yes”. So I placed a $20 bill in the drawer. She took it. And the lady beside her, said something to her. Then she looked at me and said “ I’m sorry. I can’t do that”. And sent my $20 bill back out to me. I told her to have a nice day. And drove off. They don’t me to open an acct there. And I will discourage my friends and colleagues from using your bank.

  Response from the owner

  Mr. Painter, we apologize for not being able to fulfill your change request and appreciate the opportunity to explain. Bank of Botetourt, along with other financial institutions, are limited in our coin supply from the Federal Reserve and are doing our best to meet the supply needs of our customers. We look forward to the day when financial institutions have more flexibility in fulfilling this type of request. Thank you.

• P

  Pam Love
  1

  I live out of state. I had a check on this bank they cashed it but my driver's license had went out a few days before. My state has a 60 Grace period of which I was under. I was not greeted or welcomed or thanked in anyway. Not good business.

  Response from the owner

  We are sorry to hear of this experience. The bank strives to serve all customers in a courteous manner and will review your feedback with the appropriate office. Have a great day!

• C

  Chris Tomlin
  1

  Terrible bank. Always misplacing money or miscounting and the bank manager is always so rude when it comes to resolving problems that are their mistakes.

  Response from the owner

  We are sorry for your experience. Communication has taken place with all parties involved and we look forward to serving you again in the future.