Bank of America (with Drive-thru services) Queen St, Newtown

Bank of America (with Drive-thru services) Reviews

• A

  Aaron malin
  1

  While not specific to this location, dealing with BOA has been terrible. They provided the loan for a vehicle purchased from a dealer. The paperwork which I needed to make my first payment arrived 10 days after the payment was due. I've been waiting for my online login code from them since this, so I can set up automatic payments, but SURPRISE it still isn't here and I have to call in and make my 2nd payment. It's like dealing with a loan shark who's nowhere to be found when it's time to pay, but wants to put points on your late payments. 42 thumbs down, do not recommend.

  Response from the owner

  Hi, Aaron, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ alma

• E

  Erik Egol
  1

  What a horrible place. Inconsistent staffing, unhelpful bankers, inconsiderate advice, dismissive, no appointments available but no one in any meetings. Predatory dishonesty, no wifi. Just some big hollow building that keeps your money from you at any cost. UPDATE: huge surprise, Bank of America representative assigned to handle my complaint, never returned a single phone call, left two messages during business hours, never tried again, never returned a single call, I called every week for five weeks. Absolutely pathetic excuse for a company

  Response from the owner

  Hi Erik. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• J

  John Decanio
  1

  This location is inconsistently open. When it is they have one teller working while “suits” just walk around and wish you a good day. They have no concern for their customers, and I am sick and tired of their looking out for my health by closing the bank.

  Response from the owner

  Hi John. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines

• L

  Litosonic Ortiz
  1

  Poor quality customer service, Bonnie need more help learn how to help customers, also all because you dont have a account with their bank doesn't make it ok to brush people off and not answer their questions. The assistant Manager was helpful and Amy the head of the bank was amazing. Over all this bank needs some good customer service and lean how to treat people and how to assist them with their questions.. if I could I wouldn't even give this bank a star due to Bonnie.!

• J

  John Ammann
  1

  Website still says they are open until 4 but the lobby is not. Drive up window was closed at least 15 minutes early. That's when I got there. Could have been all day. Have to agree that it's very inconsistent with when this branch is open and you can't reach them by phone.

  Response from the owner

  Hi John. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• J

  Jo-Ann Maude
  1

  Sat at the drive-up this morning for 20 minutes after sending my deposit materials through the carrier. Pushed the "call teller" button several times. No response. Called the branch from car and was put on hold for 6.55 minutes. Gal asked "if I was in the correct drive-up lane," which I was. This branch never seems to have their act together. Wonder if it's profitable and who is responsible for the territory.

• H

  Harry Solaski
  5

  I've been going here for years, never had any issue with any of the employees. Everyone is very helpful

• W

  World Heritage Cultural Center
  5

  Great service and understands the concept of customer service!

• R

  Roger Lachut
  1

  That old lady cashier is Disgusting