Bank of America (with Drive-thru services) Overseas Hwy, Marathon

Bank of America (with Drive-thru services) Reviews

• J

  Jacquie Wilson
  1

  Teller (branch manager) made an error on the amount of my cashiers check (It happens) unfortunately I didn't realize until I had gotten back to work. I went back to have it fixed and asked if the $15 fee could be refunded for my inconvenience. I was told in a very NASTY way "Yes, but I don't have too do it! "I didn't say you did, I'm just simply asking. Thank you." Received my cashiers check and closed my account. Seemed everytime I'd go in there I was met with an attitude. I'll take my business somewhere else.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• R

  Raveh Underwood
  2

  I had two transactions at the drive through for a deposit and withdrawal and wasn’t given back my license or debit card and didn’t realize until after business hours. When I went back later the next day to see if it was still there the teller didn’t even bother to look for it. Now I have to wait on a debit card in the mail and had to spend money on a new license.

  Response from the owner

  Hi Raveh, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Connie D Blanton
  1

  If you could give a .1 that would be our rating. We would give a .5 for doors being open. Total Score .6 out of 5. One teller works the drive thru AND walk up. YET there are 4 CSR’s who hide behind their computer screens making sure that they make NO eye contact with those waiting in a long line! We left and transferred our funds to a local Florida bank.

• J

  Jeremy Mulanix
  1

  Absolutely the SLOWEST bank in the Florida Keys. Terrible customer service. They charge fees for everything! I was given a $12 fee for farting in line!! No, but seriously, this bank is terrible!! I choose to drive an hour to Wells Fargo in Key Largo, rather than deal with this company. Do NOT get a bank account here, they will rob you with all their fees

• v

  vito delorenzo
  5

  Never had a problem with long lines to see a teller ! ( this is the keys... long lines ?) Friendly staff at this location ! My review is for this location not a rant about the evil bank of America that I'm seeing with other reviews !

• D

  Debra Maconaughey
  2

  The tellers in Marathon are very nice and helpful. The new BOA policy of one notary on duty when the bank is not busy seems silly and counterproductive to a standard of excellent customer service.

• A

  Ashleigh Pritchett
  1

  1 person works both drive through and counter. Been sitting in the drive thru with 1 car infront of me for 23 minutes now. Horrible

• J

  Jim Bickerstaff
  1

  Crooks. They charge $8 to cash a check from their own bank! Publix next door charged $4.

• J

  Jon Shilalis
  1

  Line out the door with 15 people. 😔 Every bank of america seems to be this way lately.

  Response from the owner

  Hi Jon, we know your time is valuable and appreciate your feedback. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  KaiHasPowers
  5

  Friendly Staff Not Regretting the Nice Staff :)