Bank of America (with Drive-thru services) E Independence Blvd, Charlotte

Bank of America (with Drive-thru services) Reviews

• A

  Adam Harris
  2

  This bank is terribly slow, no matter when you come in or how many are in line. I walk and and 1 customer at counter, teller finishes up with her and says I will be with you in 1 minute. 8 minutes later I am still standing there and now 5 more people have came in. 3 minutes after that another teller comes and and starts working on the customers in line. Tell your customers the truth, don’t say 1 minute when you mean 10!!

  Response from the owner

  Hi, Adam. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• L

  LisaMarie Yount
  1

  Why does the manager just stand and smile as 1 or 2 tellers have to deal with a very long line? Maybe because he is making more money than them to do absolutely nothing! 8 have been in line for 20 minutes now and there he stands... An armored truck guy came in and pulled a teller to help him. Whats the manager doing? Just standing there. I'm not annoyed that I am still standing in line. The tellers are doing the best they can. I guess I'm just irriated that this guy probably makes more money than they do and he is no help whatsoever. I'm sorry tellers, I'm sorry you boss is unable to help in any way. Still standing there.... And now according to your cookie cutter response, I have to download Facebook or Twitter to reach out to anyone... but since I owe you money, it doesn't really matter does it?

  Response from the owner

  Hi LisaMarie. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Shavette Campbell
  2

  This is a slow bank. No matter if you come in the morning or at a time where you are 1/2 people in line, it is still slow! That being said, the blond lady that stands at the front is RUDE and disrespectful. They apparently had a hard time getting the system up but instead of acknowledging the presence of the people in line or apologizing for the inconvenience, there was radio silence. Finally the brunette with glasses explained what was happening after I had been waiting in line for 20 minutes with no explanation and no greeting. The man who was serving a customer literally had to tell the blond that there are customers waiting to be served and that they needed to acknowledge and serve the customers. Thankful for him because the lady and I in line were both thinking the same thing. Unfortunately, the blond dismissed him and continued to ignore the waiting customers as the line grew to 5 people. Then when finally being served I had an issue and had all the essentials except one and the brunette with the glasses explained everything to me about my missing required document for processing my request, but wanted to double check with the blond. The blond was rude in her demeanor and response and told me for “security” they needed that item. She simply could apologized and said “unfortunately miss we need that element to process the transaction.” Instead it was “we close at 4pm, come back if you have it, if not…” 🤷🏼‍♀️. I don’t know what her role is but she needs to learn basic customer service skills because she does not have any. Fortunately, I found my item and came back to process my transaction and the brunette with the glasses apologized for what happened earlier. Keeping customers starts with common decency and I can tell that blond does not have any, which is disappointing for the clientele of the bank.

  Response from the owner

  Hi Shavette. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^teresa

• E

  Eric Alessi
  1

  The manager had a terrible attitude towards everyone in the bank. Tellers were all stressed out. Put a competent leader here and I’ll give you more stars next time.

  Response from the owner

  Hi Eric. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• D

  David Drew
  1

  You'd have a easier time going through law school than you would getting someone a this location to answer a phone. Continuously called for almost 30 minutes without ANYONE picking up the phone. Not even to put me on hold! Yet another example of why I'm closing my account this this heinous atrocity of a financial institution.

  Response from the owner

  Hello David. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  S
  1

  Drive thru seems to always be closed long lines everyday inside the bank. I have better luck with other banks. I am so glad I do not personally bank with them or I would be closing out my account for a real bank. Get it together! Still the worst bank is history. Nothing will ever get better at this location. I will definitely be asking my company to take there banking elsewhere!

  Response from the owner

  Hi Sydni, we appreciate your feedback. This will help us continue to improve our processes. ^Annette

• K

  Kristen Crouch
  1

  Slowedt bank ever. Waited 30 minutes for a teller! When asked about the long wait they said “they get too many customers with specific needs”. Hmmmm, perhaps management needs to work to meet those needs better as well as the needs of those who just need to make a quick deposit.

  Response from the owner

  Hello Kristen. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^mark

• J

  J Aguilar
  1

  I'm not sure what has happened to this bank... Since they changed the employees everything has gone downhill. I have been coming to this bank for 10 years never had a problem, but now since their new employees no one wants to do their job. If you go through the drive-through it would take you 30 to 45 minutes if one or two car are ahead of you. Save same time and go to a different branch.

• H

  Henry Johnson
  5

  Great experience the drive thru does everything that you do at the counter. I went to change my card pin, very easy.

  Response from the owner

  Hi, Henry. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^alma

• S

  Sergiu Plemedyale
  1

  9:10 AM 6 customers waiting in line. Only one working personnel is ready

  Response from the owner

  Hi Sergiu. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan