Bank of America (with Drive-thru ATM) Andover St, Peabody

Bank of America (with Drive-thru ATM) Reviews

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  Erinn Sanborn
  1

  Waited in line for 10 minutes while 2 bank tellers gabbed & did not even acknowledge me. Then to cash a BOA check. They charged me $8. Thieves. I would NOT recommend using Bank of America

  Response from the owner

  Hi Erinn. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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  Mark C
  1

  Horrible staffing issues. Really long and unnessary waits! I counted 5 employees but only 1 teller for a 15 person line. As Im waiting im constantly seeing managers walk bye not helping anyone in their offices on their phone and employees in a back room just chatting away, stay away from this branch

  Response from the owner

  Hi Mark, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Lynxes Home
  1

  Everything about lines here. Plenty of useless dressed managers and just 2 tellers. It is time to change to Chase just accross the street. Poor job, guys.

  Response from the owner

  Hi. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  Mark Short
  1

  This location is a dump compared to the branch in downtown Danvers that is being closed. The set up of this branch is terrible and it’s under staffed. Changing banks is miserable but closing the only full service branch in my town clearly shows Bank of America is more concerned with profits than providing decent customer service.

  Response from the owner

  Hi mark. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ^susan

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  John Costa
  1

  My friend was in this branch the other day, they said that the manager Raj took their personal phone, to post a good review. Sounds kind of like shady business, trying to up the reviews for this branch???

  Response from the owner

  Hi John. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Leticia Doprado
  1

  If I could give zero stars, I would. They never answer the phone, you stay on hold for 10 minutes pressing numbers to select options on their automated menu, and the operator tells you to press 1 to speak to someone at the location and when you press 1 the call ends. Just simple ends. When you get to the bank they tell you you need to make an appointment to come in for a simple notary, yet when you try to call to make an appointment, no one ever answers the phone. The most frustrating customer experience ever, every time.

  Response from the owner

  Hello Leticia. It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance with notary services, we do offer appointments for that service. Click here to schedule it: http://go.bofa.com/bba. ^rosie

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  nabil darnakh
  1

  Unfortunately always need to spend a lot of time to do a basic transaction Bank of America is one of the most known banks in America and they can’t hire more staff to help the line moving. Please have more staff at this location it’s insane

  Response from the owner

  Hi, Nabil. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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  Jace Winer
  1

  This place is run like a gas station. No customer service, always under staffed. Because of COVID even BOA employees now have an excuse to have zero accountability. I have tried to order coins from them 20-30 times and can't even get someone to answer the phone and talk with me for 5 seconds. Good luck

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Tatiana Leroy
  1

  15 phone calls and still no response. Not a reliable branch with emergencies occur

  Response from the owner

  Hello, if you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

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  Medhat Messak
  1

  If you want to spend half of your life witting in line keep banking here, after 22 years customer, I'm closing my account.

  Response from the owner

  Hi Medhat. We apologize for any inconvenience during this difficult time of uncertainty. We appreciate you coming in and would like to keep you as a customer. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is something we can do, Bank of America would like the opportunity to help. If there is an account related concern, we would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew