Bank of America (with Drive-thru ATM) Boylston St, Chestnut Hill

Bank of America (with Drive-thru ATM) Reviews

• N

  N K
  1

  Terrible experience at this branch. Incompetent management. I was the first customer to walk in this morning and was outright denied service. There wasn’t anyone else at the branch to serve! The employee helping me said you have to have an appointment as we are all fully booked for the day. This was for a simple transaction (domestic wire transfer). I left the branch and went online to schedule an appointment. Then I realized that this branches available appointments don’t even show up in the schedule an appointment system. I don’t understand how it is acceptable to deny your customers service and not have a transparent online booking for appointments for this specific branch.

  Response from the owner

  We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

• O

  Olga M
  1

  Horrible experience at this branch. Waited for 30 min having an appointment and no one even checked in. The branch didn’t look busy at all! Completely unacceptable customer service.

  Response from the owner

  Hi, Olga. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• V

  Victor M. Lee
  1

  Will try to turn away customers if they do not have an appointment, even if they are willing to wait (including Preferred customers). Will quote inconsistent wait times and try to get customers to leave and return another day if they don't feel in the mood to do work or feel slightly busy. Most disturbingly, the branch reps LIED to their headquarters that customers who were willing to wait had left the branch. We know this because we heard them LYING to their headquarters - since we were there and had never left. Completely untrustworthy and unprofessional staff. Hard to believe anyone could trust them with their money if they are willing to lie over basic facts (presence of their customers, wait times).

• A

  Anton D
  5

  Friendly people, never busy. Quick in and out. The manager, Ari, has been particularly very helpful with all my business needs.

• A

  Anthony Yang
  1

  Condescending and rude to customers who don't look like they have a preferred members account, especially the relationship manager specialist

• D

  Daria Maslakova
  1

  Very unprofessional incompetent manager, couldn’t give a reasonable answer to my question. Wasted 20 min of my time.

• E

  Erica Wang
  5

  The staff here are very help. I appreciate Ari’s professionalism particularly.

• F

  Fotios Spyropoulos
  1

  Same as the previous comments. Unprofessional.

  Response from the owner

  We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines