Bank of America (with Drive-thru ATM) N Euclid Ave, Ontario

Bank of America (with Drive-thru ATM) Reviews

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  David De León
  1

  If there was a negative number. This place and all bank of America's earn it. Incredibly frustrating experience. One teller, I'm behind just Two people and somehow it takes me 30 minutes to get to the front. I do see a floor attendant, four personal bankers and not a single person to assist the teller. To top it off, rude customer service.

  Response from the owner

  Hi, David. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Genesis Munoz Arreola
  1

  Worst customer service … Manager so unprofessional my mother needed to wire an important transaction and all he could say was to do it online that there wasn’t enough people to help her out . Every single time we needed to speak to our regular business bank person she was either on vacation or not available .. I would not recommend to do any kind of business at this specific location WORST CUSTOMER SERVICE .

  Response from the owner

  Hi Genesis, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Ernesto Ojeda
  1

  I am VERY DISAPPOINTED I have been coming to this Bank for 26 years. I was treated horribly by a female teller on the far left window. I was accused of cleaning money when I wanted to trade $300 I am a Numismatic and collect rare bills. She treated me like a criminal when I am a hard working person with a hobby and I will never do business at this branch AGAIN. I NEVER HAVE BEEN TREATED SO POORLY. GO TO A DIFFERENT BANK OR AVOID THE GIRL WITHOUT A NAME BADGE.

  Response from the owner

  Hi Ernesto. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  Teresita Herrera
  1

  BOA steals from our Collage students.. SO !! Today I went to the Branch asking for help on My Daughter account which it's a attach to mine. Double Overdraft fee.. for one Transaction... They told me it was another transaction but clearly in my document it states differently .. I ask them for a copy of the one I couldn't see... They told me No internal Doc.. they just gave me the copy of the one from my mobile app... No Help streemly cut off attitude wanting me to open a credit account .. I dindnt go to the bank for a credit account..streemly disappointed..of our Latinos in Ontario.. But I went to another Rancho Cucamonga branch which of course the were much help not only they gave me a copy that I ask for but they saw the error and they went all out to help me refund me the fee because they saw it was a bank error .. Bank of America nows how to steal money from our student...

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  Christopher Doty
  1

  Worse experience ever. They blame Covid because of the slow customer service. It's our money that runs the bank. I have been in line outside for 45 minutes because of only 2 tellers at the Window. I am leaving BofA and I suggest you do the same.

• A

  Angel Jaime
  1

  Worst customer service of any of the 100s of banks I've been to throughout CA. I have a business account and can't even cash a check! This is after cashing 3 biweekly checks prior and paying the $8 fee. Problems everytime prior as well. They are consistent at being terrible!

• E

  Eileen Paz
  1

  This bank is terrible. We went to pull out money from the drive up atm and the bank gave my boyfriend fake money. Without knowing that the bank gave us fake money we go to our actual bank Wells Fargo and try to deposit the money just how Bank of America gave it to us and it did not take the money. When my boyfriend tried three times without knowing the money was fake he stopped persisting. I looked at the bills which were fake so we decided to go back to the bank see if they can help us. Stood in long line outside and not to mention was really hot. When asked what we were there to do we told them the atm had given us fake money. So the lady leaves and comes back with the bank manager just to first off be confronted and told that the money couldn’t have come out of their bank because they have three machines that it goes through, then second to be told I had to establish a claim just to get our money back that belongs to us knowing they gave us the fake money. So either there tellers are not really checking the bills they are receiving or there machines nor are actually working at all. I felt appalled that we were treated this way because we are not those type of people to be making fake money this is a pandemic and this take money away from my family so I can go buy groceries for our child. I didn’t appreciate the way the bank manager Ruben Mendoza handled the situation at all. I became offended when told that they could not do anything for us because there was just no way the money came out of there bank when clearly on there cameras it can show that the money did come out of there bank as well as Wells Fargo cameras can show that we tried three times to deposit the money that Bank of America gave to us. They are scamming customers out of their own money. I will never come bank to this bank or recommend this bank to anyone at all. I will forsure make a claim as well to have this investigated and resolved because I will not let this happen to anyone else as well.

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  Gabriela Solis
  5

  There were only a couple of people in line, but they had a few windows open. I didn't wait long at all and Brenda provided fabulous customer service. She was very warm, welcoming and professional.

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  Cocoa Fever
  4

  My first time visiting this Branch! Erica greeted me. And Sylvia helped me with my situation. I really like the branch it’s clean and friendly. There is a wait time for when your in line. So if your in hurry just ask what the wait time is for a teller. I appreciate everyone’s help. Very professional clean environment! Thank you!!

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  Danny Martinez
  1

  Bank of America is usually all around a disgrace, but this particular branch? Oof, the worst one in the Inland Empire. One teller, two MAX during peak hours, WITH lines out the door? Are you kidding me? These people don't care about customer service. They have you wait sometimes up to AN HOUR!! Sure it could be unprepared customers, but at least bring someone else out to keep the line moving instead of holding everyone up. They're tryna push their app (which is trash) or any other digital means so that we don't have to walk into a branch, and they do that by only having 1 window out of 7 open 90% of the time. I only use BofA for work purposes (not my choice), but for personal use? Checking account? Naaahh I'm good with Chase, thanks.