Bank of America (with Drive-thru ATM) E Main St, Farmington

Bank of America (with Drive-thru ATM) Reviews

• S

  Sohail Ahmed
  1

  Worst financial centre in Farmington. No matter what time of the day you go in, they have long lines with only one cashier. Today I went into this bank for cash deposit, as usual they were about 12 people in a line so i left and try to use the drive thru ATM. Unfortunately, one of the two ATM was out of service and the other wasn’t accepting cash deposit at that time. I mean totally unpleasant experience. Being the only bank in town they should hire more people to help the community.

  Response from the owner

  Hi, Sohail. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Shelby Liu
  5

  I just wanted to say that working with Ron was a great Experience today. He answered all the questions that we had and helped us get set up with a joint bank account. He helped us choose the Account that would benefit us the most. He also helped us Set up our online banking with the app. He was very informative. Before we left, the manager came and spoke with us. He made sure that we Understood everything that we had done today before we left. I am very happy with the service that I had with a Bank of America today. Thank you!

  Response from the owner

  Hi, Shelby. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

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  MDW
  1

  Who is running this place? Wotkers dont seem happy below average customer service besides 1 teller he is great but hea the only one ever working i use this bank 3 times a week long line 1 teller every single time

  Response from the owner

  Hi. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• b

  byron jones
  4

  Nice place, but of course its always busy on the first couple of days and just when I happened to go. Took them a while to get the line going, since there was only one guy. They waited until the line got to the first door to then help move the line along.

  Response from the owner

  Hello Byron, We are sorry that we did not meet your expectations on the wait times being experienced. Your feedback is very important to us. We offer convenient alternatives for some transactions available at the financial center. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^viviana

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  H.j. Yazzie
  1

  Bank of America in Farmington NM needs another location to open up. Forever lines n there's like 2 tellers working serving 18 people in line on their busiest times. Needs improvement

  Response from the owner

  Hi, H.J. We are sorry that we did not meet your expectations. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Derek Ulibarri
  1

  Whoever manages this branch needs to bounce. People are nice, but they always have lines and only 1 teller. Other employees are often just standing around.

  Response from the owner

  Hi, Derek. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• G

  Gerry Martin
  5

  Opened up an account recently and there was a little wait time but over all it was such a great experience. The staff was incredibly helpful and courteous. I'm so happy I decided to bank here. Thank you BoA staff of Farmington NM.

  Response from the owner

  Hi, Gerry. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

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  Demi Faircloth
  1

  They have hours posted on the door and they don’t follow them. The hours are inconvenient for everyone else that works regular hours on week days and the four hours they’ve got posted on on their door for Saturday’s are not followed at all. Take the hours off the door or put a sign as to why they aren’t open.

  Response from the owner

  Hi Demi. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

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  Aubree Bates
  3

  Been with BofA as long as I've banked. Moved here from AZ and my first thought when I came to this Farmington branch was "I'm switching banks" because of the long lines, but have since changed my mind. Yes the line has been to the door a few times in the year and a half that I've lived here, but it's never taken as long as some people were writing in their reviews! It's important for people to understand that the tellers are doing their job. Sorry if it's an inconvenience to YOU that there are only 2 at a time, but that's not their fault. I use to be so impatient, until I heard 2 customers ahead of me being Extremely rude. Yes, lines are often long, but not if you go in at the right time. Plan accordingly if you are in a rush. I saw a lot of reviews about rude staff..... must've been a different bank because I have NEVER seen the staff being rude to Anyone, even with customers yelling in their faces--literally. Overall, be understanding. It's not the tellers' fault that there are only 1-3 tellers at a time, and it's not the tellers' fault if the customer at their counter has a difficult or long request. If you're in a rush, schedule accordingly so you're not walking in during a rush, OR schedule an appointment.

• R

  Ryan Stewart
  1

  They are always closed when it says they are open and they never answer the phone. Horrible service

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan