Bank of America (with Drive-thru ATM) Canyon Hills Rd, Lake Elsinore

Bank of America (with Drive-thru ATM) Reviews

• W

  Wild Wanderer Design
  1

  IF I COULD GIVE ZERO STARS I WOULD! I have never in my entire life been treated so poorly. DO NOT GO TO THIS BANK! The woman who "claims" to be the manager was beyond rude when I was trying to get information about a simple task. When she started cutting me off and raising her voice I let her know that her reviews online were bad and I should have listened to the other patrons of her establishment. She proceeded to raise her voice and tell me I was wrong. Needless to say after 10+ years with Bank of America I will be changing banks all together because of her poor attitude and lack of customer service. Again I say, STAY AWAY FROM THIS BANK. WORST CUSTOMER SERVICE I HAVE EVER HAD.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• S

  Sylvia Rodriguez
  1

  Yesterday both my husband and I recieved terrible customer service from a female teller that was so loud and sarcastic it even made other customers uncomfortable not to mention us. We were there to make a deposit and a small withdrawl to be able to send some money to my son that was on a last minute 4 day business trip in Hawaii. She rudely and super loudly said things like who goes to Hawaii without money and frequently quoted personal information about our existing account balance and deposit we were there to make so that other customers and employees kept turning to look at her. We've been customers of B of A since 1974 and never had we experienced such an embarrassment. The only good thing out of this encounter was that the needed funds would be available the next day rather then what we had been quoted by another representative over the phone which was wrong. In anycase having worked in customer service for over 40 years here's some much needed advise....its all about courtesy and concern. Treat others with respect and acknowledge with a positive attitude wheather or not things can or cannot be done as being requested by the customer. It's not ever necessary to be unkind and down talk to them. Also beaware that you are the daily face of your bank stay positive and always give assurance no matter the situation outcome. Unfortunately this time around the low rating was well deserved.

  Response from the owner

  Good morning Sylvia. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• T

  Teti Lex
  5

  I went in to open a new account at this BofA for the first time. I probably should have booked an appointment to sit down with a Banker but luckily I was helped by Denisse Brady due to her appointment slot opening because client didnt show up. She's very professional, welcoming and attentive on helping you banking needs situated. Thanks again Denisse.

  Response from the owner

  Hi Teti. Thanks for letting us know how helpful Denisse was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• M

  Malissa Tasi
  1

  Worst bank in the world. Made 3 appointment at the facility in Canyon Lake, Lake Elsinore. Trying to open my daughter's first bank account and every time, each individual I spoke to, something else was always required from my daughter and myself. I have always hated bank of America for over 30 years when I had them. Closed my account after 1 month. Time for my daughter to go to my bank!!!!

  Response from the owner

  Hi, Malissa. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• D

  Dragon Z
  1

  Been a BofA member for almost 30 years. Never really had issues. But this location in particular makes me cringe every time I have to come into the branch. There is ALWAYS a wait! Especially on Saturdays! You get there and there's anywhere between 8 to 12 people in line with only 1 teller. Never fails! Plan on spending time here to do your transactions!

• M

  Michael Torres
  1

  I am currently at the customer service podium. I have been standing here for 20 minutes without a customer service rep even acknowledging my presence. I have made eye contact and they look away. I understand you are busy but you can let your customers know someone will be with them shortly. Time to take my business elsewhere! So frustrating!!!!!

• D

  Dave Sogn
  1

  If Bank of America cared about their customers they’d have better customer service and people answering the posts on here I’ve been with them for since 1993 seems like I’m going to have to find another bank

• C

  Chrissy Constantino
  1

  How about opening at 9 am and get more tellers in there. We should not have to wait 20 minutes in line. Come on. This area has been growing rapidly. Something needs to change and fast !!

• D

  Don Campbell
  1

  If the markets and grocery stores can be open so can the bank. If you can't provide better customer service, I will go find another bank.

• r

  robin mcintyre
  5

  Perfect service, extremely friendly. I am very happy to have a physical location on the door step.

  Response from the owner

  Hello Robin. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^mark