Bank of America (with Drive-thru ATM) New London Tpke, Glastonbury

Bank of America (with Drive-thru ATM) Reviews

• D

  Dean Spence
  1

  Tried to get a new card, the employee literally told me to call corporate. So I can’t go to my bank and get a new card, yeah terrible service. Also, their atm machine took my card and never gave it back smh

  Response from the owner

  I'm sorry to hear about your experience. You can conveniently order a replacement card within online or mobile banking. If you need further assistance with ordering a card, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• C

  Clif Render
  4

  The people are the stars of this location. I have had great interactions with many of the staff going out of their way to assist my wife and I with financial transactions. I have seen some examples of the situations mentioned by others: concern over communications regarding the branches temporary closure, disappointment at the elimination of the drive through, had some trouble with a contractor cashing a large check from me, and had what felt like unnecessary delays at times for certain transactions. That being said, I have also had multiple instances of outstanding customer service by different individuals so while all may not be perfect here, as long as the people remain as they are, I'm happy.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^rosie

• M

  Mähêsh S
  5

  It looks like most people have written reviews to complain after they had a single bad situation\experience that they did not like. I have banked with the branch for 5 years and have always had good customer service. I took our a mortgage couple of years ago and refinanced this year, every experience has been positive. They recently notarized some my documents for free which is a nice convenience, and the ATM always works. I have been a BOFA customer for 15 years and cant say i have had a particular bad experience at any point. Hopefully i dint jinx myself. ;-)

  Response from the owner

  Hi, Mahesh. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

• J

  Javier Velez
  5

  07JAN22- I visited this location for the first time. My local Bank of America was closed😭. I found this place to have great management and flow 😊. The facility was very clean and the cashiers and staff were fast, friendly, and knowledgeable. Bravo Zulo. Thanks again. 🇺🇸

  Response from the owner

  Hi, We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^sam

• S

  Sean Knapp
  1

  The staff seem perfectly pleasant, but this is the only Bank of America location I have ever gone to that not only makes a bureaucratic process out any transactions, but will not cash my checks despite them being through Bank of America. Don't waste your time here unless you are a customer.

  Response from the owner

  Hi Sean. We review how we do business on a regular basis, and make changes, when necessary, to ensure that we can provide the best possible protection for our clients’ accounts. Cashing large checks for non-clients is an area where we've enhanced protections for our clients. You can negotiate the check with your financial institution. If you are interested, I would be happy to have someone speak with you about becoming a client, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^ines

• M

  Miss Cindy
  1

  This is the worst bank who is trying to scam my family out of $2500. I have been given the runaround. No on answers the phone and I am contacting the CT Banking Commission to resolve this issue.

  Response from the owner

  Hi Cindy. We are disappointed to hear this and would like a chance to connect to see how we can help. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^tasha

• H

  Heather CT
  1

  This is the second worst experience I've ever had with a company in my life. Their home loan business is the most unnecessarily complex process and misleading experience I've ever experienced by far and I'm used to working in complex business transactions! Thank God I went back to my original mortgage company after they strung me along for months, requesting approximately 100 pages worth of information only to not return my calls. DO NOT approach Bank of America for any refi or originating home loan... you will miss your many lost hours of your life and potentially miss a great interest rate that other banks do a more efficient job at providing.

• S

  Stan DM
  1

  People usually seem to be very nice here. Almost all. But their systems & tools are so archaic & dated. One star feels too generous with the Quality of systems & apps they have.

  Response from the owner

  Hello Stan. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^mark

• S

  Sage Dublin
  1

  Any idea why the Glastonbury location has been closed? People have been going to the bank and it has been closed the past few days. No signs and no explanation.

  Response from the owner

  Hi Sage. This Financial Center has been temporarily closed. Please visit one of our neighboring ATMs or utilize Online and Mobile Banking, all of which are available 24 hours a day, 7 days a week. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines

• E

  Erik Hansen
  1

  The worst bank I’ve ever attempted to do business in. Needless to say, I will not be going back. There are a number of better banks here in Glastonbury and I would encourage people to try Santander right down the street. Santander’s customer service puts this bank to shame.