Bank of America (with Drive-thru ATM) Main St, Salinas

Bank of America (with Drive-thru ATM) Reviews

• R

  Rosalba Contreras
  1

  Horrible service, all banks closed in my area with no advance notice and no information to let customers know that all the banks are closed. No information about when they will reopen. I called customer service and they did not know why or until when they will be closed and to increase my daily ATM withdrawal limit which the operator did not even increase in the system, only to make me waste 45 precious minutes of my life. This was the last straw and as of today I am starting process to close my account with BOA, never again will I return to this bank. Credit unions definitely live up to customers expectations and offer more personal customer service, I will be moving my money where it really belongs.

  Response from the owner

  Hi Rosalba. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• A

  Aaron Vaughan
  1

  Savings accounts are a joke you get charged more in fees than interest will ever accrue.

  Response from the owner

  Hi Aaron. We appreciate that you took the time to tell us this, even though you were disappointed. Please visit https://www.bankofamerica.com/deposits/account-fees/ to learn about balance requirements and ways to avoid fees. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• B

  Bethanie Alexander
  5

  My hour talking with this astrologer was one of the most profound experiences of my life. I think this psychic provided more guidance than prediction, and most importantly for me, gave me action items and tools to get more in touch with my higher self and to just feel better on a day to day basis. Well worth it.

  Response from the owner

  Hello Bethanie. Thank you for the review and choosing Bank of America. ^susan

• J

  Jane
  5

  I have used this location many many times because it's also next door to Chase. Sometimes the lines are long (if I could I'd give 4.5 stars for this reason instead of 5). It is thousands of times better the BofA by Northridge Mall. There's never a parking problem especially with all the open spaces next door. All of the tellers are very nice, knowledgeable & efficient. Once I had to go to Customer Service to get some misinformation straightened out, given to me by another Customer Service person. Other than that I have no complaints about this branch.

• J

  Jocelyn Gibson
  1

  Earlier this year, was my last visit at this branch. I had a bad customer service experience with a teller (ER) who was rude. I complained to one of the employees who claimed to be the manager and she practically ignored my complain. She said this bank never receives complaints and then she left me standing there. If you have other bank options in Salinas, avoid this branch.

• N

  Nick Pasculli
  1

  Employees are incredibly unfriendly and unhelpful. Absolute bare minimum customer service here. The lines are always ridiculously long. The clerks almost seemed annoyed that you're banking with them. I'm baffled how a place like this remains in business.

• S

  Sam m
  1

  Line to the door !! The worst branch I ever been too It’s a joke as all reviews says the line is crazy long , no sense of urgency , no business teller line And the manager is a joke I think Walmart manager has more customer service training Send your employees to union bank to learn what customer service is !! I hope they shutdown this branch and send those employees home They should be banned from customer service related jobs I’ll call and file a complaied which Bank of America HQ so disgusted by the service I received aghhhhhhh

• L

  Lexi Nicole
  1

  Went in today to deposit a check at 4:50 pm. The bank teller named, SILVIA, was VERY disrespectful. I asked her one question and she acted like I was bothering her. Whenever I tried speaking she would speak over me. I don’t know who her manager is but someone needs to reprimand her. You are not the only person in this world sweet heart.

• D

  David Avila
  1

  The slowest bank of America in Salinas!! I was in line for about 40 minutes. And only 6 customer's in front of me so I left. You can see it in everyone's face they were upset to. It felt like waiting in the DMV.

• B

  Bobby Wyatt
  1

  Seriously feels like I'm at walmart.. 5 teller booths only 1 teller. Line is 25 deep and there's a lady walking around asking if we need help. No, you need help get more tellers.