Bank of America (with Drive-thru ATM) Bald Eagle Dr, Marco Island

Bank of America (with Drive-thru ATM) Reviews

• K

  Katarina Zinberg
  1

  The WORST EVER!!! STAY AWAY AT ALL COSTS!!! Terrible attitude from the bank manager & teller. Branch manager argued with me for 30 min before she reluctantly arranged for help but by the person who's incompetent & therefore couldn't help. I spent 1,5 hrs at this branch & accomplished nothing, which was especially terrible b/c it was time sensitive issue. I honestly believe that my cleaning lady understands the banking process better that this VP/branch manager Heidi at this location. Her attitude is HORRENDOUS & she's utterly incompetent: truly the worst combination possible. She was unable to help this poor guy from Merryl Lynch to help us who was truly very nice but had no clue as to what he was doing. I am writing this review sharing my experience to direct people away from this branch so that they don't have to go through this terribly aggravating experience & tremendous waste of time. It took branch manager down the street in South Naples literally under 7 min to fix the issue & she didn't require the copy of the SS card? Who carries SS card with them? Turns out it wasn't needed. That's exactly why I don't trust BoA with my investments or serious banking b/c of their inconsistent customer service & ability to accomplish simple tasks. I've been with BoA for 26 yrs & this experience has been by far one of the worst. Do yourself a favor: avoid them & go to the branch down the street. You'll be in & out in no time & will get all your stuff done with the smile on their faces!

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

• B

  Barbara Potvin, Marco Island Realtor
  1

  Worst customer service ever. Waited for 15 minutes online to be transferred to Quickbooks. I wanted Quicken QFX files. Told them that and when I was transferred I was again on a phone menu that didn't give me options for Quicken. Nor did it allow to speak with a real person. Nit the first time I have had a hard time connecting with an actual person. Even the below response is useless. Guess they don't want to discuss my concerns.

  Response from the owner

  Hi Barbara. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• F

  Florida Texas
  5

  I needed some loan information from B of A. The teller wasn't much help but the Financial Manager overheard the exchange and stepped in. I am so happy as she was on her game. Brought me into her office and got right down to business and addressed my question. I do believe her name was Heidi? Should have grabbed a business card. Pretty solid experience and will be back if I need to move some monies around. Thanks!!!

• M

  Mbulelo Magidela
  1

  Can't believe i had to argue with Laura for straight 20 minutes she didn't even bother turning on the computer to see what's the problem with my case she is a disaster and a half.

• J

  Jeffrey Cantrell
  1

  Rude blond headed woman working behind counter. With visible tattoos on her arms ...🤮. This why I don’t Bank with BOA...

• P

  Pilar Fernandez
  5

  On vacation went to get documents notarized and I walked out saying “what a pleasant experience!” Thank you for your help!

• M

  Martha Tassinari
  2

  Never enough help. Always have a wait of 15 minutes or longer in line.

  Response from the owner

  Hello Martha. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^Rachel

• G

  Gabriela Cabrera
  5

  Great attention from CARMEN she was so gentleman thanks thanks

  Response from the owner

  Hello Gabriela. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^mark

• P

  PhilE
  1

  Cant believe xlosed on Saturday. When moost people can take care of banking needs.

• A

  Anony Mous
  1

  Soooo sloowwwwwww! If you go through the drive through...expect a long wait.