Bank of America (with Drive-thru ATM) S Lowry St, Smyrna

Bank of America (with Drive-thru ATM) Reviews

• E

  E Murphy
  1

  Was treated so rudely by an employee yesterday, finally had to tell her to shut up. Waited in line to make a car payment for 20 minutes. I don't bank with them only car payment. Maybe someone should call ICC about this place.. I watched alot of unethical things go on in the 20 minutes I was there.

  Response from the owner

  Hello, we’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• S

  S Ll
  1

  Extremely long lines. About an hour wait if people are only making despoits and withdrawals . Two hours if you get behind someone depositing rolled coins which was every other person. One would think BOA could afford to have mire than two tellers.

  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• R

  Ray D.
  1

  I went there at 9am when all other banks are open so I could open a new account. Instead, they changed their hours to open at 10am. So I went to one of their competitors and opened an account. They lost my business.

  Response from the owner

  Hello Ray. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . ^nicole

• O

  Oudonsy Sithoumma Chanthoumphone
  3

  The customer service is not so friendly, but not rude. There was only one bank teller working when I went in ... I waited about 5 minutes until the line formed of 4 people before they open up another teller. During this Covid19, I feel like they can move the line out little faster if they want to avoid the crowd.

• B

  B McCoy-West
  4

  Lines are usually short when I visit but it would be more convenient for me if you would bring back the drive thru teller. I do not have a bank card but have to make deposits into my son's account while he's away in school. Some days it's just too painful getting out and walking into the bank.

• J

  Jeffrey Viloria
  5

  The line gets super long. Mostly because of the types of customers this branch gets. Merchants, whose only option is to go to a teller, customers who have special transactions, and customers who refuse to use the freaking ATM. Seriously, they stand in line to deposit a check, withdraw under $500, or to transfer $ into another account. ATM's are not our future people, they are our modern present. Face the facts, banks are not going to hire more tellers for the simple tasks that a machine can do. So please use the ATM. It will cut the line by more than half.

• K

  Ken Holloway
  4

  Normally this location is very friendly and helpful. I was quite disappointed today to find that the bank lobby was closed and both ATMs were out of cash. I did not realize the lobby was closed and frankly do not understand since all "Stay at Home" orders have been lifted and restaurants, barbershops and nail salons are open so why is the bank closed?

• L

  Liz Haver
  1

  I go into this branch about 4 or 5 times a week. Every single time I have gone in, there has been a line to the door and one teller working while 3-4 other employees are standing around watching this teller do all the work. I don't know if they just need to hire more tellers or management is just plain last and refuses to help. I've complained twice to the manager about the 20+ min wait I had and he basically just ignored me and told me that this is normal. Very disappointed in this branch. Unfortunately this is the closest one to me while the next nearest one is about 20 min away...

• R

  Richard Wagner
  2

  Set an appointment for notary public service, and waited an hour. He said that he didn't know of an appointment you know the person admitting people said that I was on a list I told the notary public to check it once in awhile

  Response from the owner

  Hello Richard. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• a

  andres alonso
  2

  An employee complaining because I use iCloud, like what do you want me to do? That’s the type of mail account I use? And then he kept talking about his life story about him not using iCloud. I thought I went to the bank not the circus