Bank of America (with Drive-thru ATM) E Colonial Dr, Orlando

Bank of America (with Drive-thru ATM) Reviews

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  Sergiy Rudyy
  1

  Well, seems like a pattern has developed here in the reviews, terrible customer service!!!! Website policy clearly identifies two types of ID's that are accepted to prove identity. Refuse to service a disabled person, stating that person does not have proper ID. State ID and second form of approved Id is not good enough? Check from a government agency to deposit is not good enough. These people are nuts, no wonder the review...

  Response from the owner

  Hi, Segiy. We are disappointed to hear this and would like a chance to connect. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

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  Orlando Reviews
  1

  Poor customer service. If you request a call-back there system will require you to dial number 1 or 2 to pick up. They set it so you cannot pick up... They used to allow you until the end of day to deposit insufficient funds. (Reciept to prove it) Apparently they are getting desperate now and just instantly charge the 35 dollar fee. Be prepared to be lied to by customer service. They seem to care more about their "status" than you. When you make a status update on Facebook it's not the same as having a 2 way conversation. On social media people 'jockey for status". That is not the way you do business with people in a real life environment. I read the other reviews and responses. Hiring social networking experts will only make your customer service problem worse. They are extremely narcissistic. The guy on the phone sounded like a radio dj. I honestly think bank of America will not survive. With the fed raising interests rates and high inflation it's only a matter of time.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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  Alberto Silva
  5

  Thank you very much for Kristina Rivera I appreciate it, I opened the account and left very satisfied, we talked about credit card we resolved it without problems it was better than I imagined, thank you!

  Response from the owner

  Thanks for letting us know how helpful Kristina was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jan

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  Cal Mchaffie
  1

  Waited 45 minutes to cash a check and ended up walking out without my check cashed. Been with them for over 20 yrs. they have gone downhill fast! I’ll try again today

  Response from the owner

  Good morning, Cal. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^michael

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  Anderson Geremias
  1

  I went to withdraw the money, the attendant said that I could not withdraw the money, that it was not available in my account, then I took the money, sent it by zelle to my chase account and I had to withdraw it from Chase, now someone explains it to me, like money is not available to withdraw but can transfer via zelle? Absurd!!

  Response from the owner

  Hi Anderson. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Amira future champ
  5

  Kristina Rivera was very helpful and friendly. She assist us with everything that we needed.

  Response from the owner

  Hi Amira. Thanks for letting us know how helpful Kristina was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

• B

  Bebee Aya
  5

  Excellent service Danny Womack Finance Advisor is Professional and has knowledge. I would definitely recommend his services to anyone looking for help. Thank you Dan for all your hard work. Mario Lopez and Ms. Ayala

  Response from the owner

  Hi, Thanks for letting us know how helpful Danny Womack was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

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  superman
  2

  Wrong address sent by bank. The address is not 3173. Private rooms are open from the top so anybody can hear anything. What kind of nonsense is this? I can hear as I type this people's dollar amount etc transactions being discussed. The rooms need to be private! However the banker Tony was nice.

  Response from the owner

  Hi. Thanks for sharing your positive experience with Tony. We're sorry to hear that the rest of your experience didn't meet your expectations. To help us review further, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Our Social Media Client Care team is available to help further address your concern. ^teresa

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  Jon Carlo
  1

  Worst bank experience. Had about 25 people in line with ONE teller. Waited 30 minutes before walking out and only moved up one person. Who has the time to wait two plus hours in a bank? Very irresponsible of BOA to allow so many people in such a small space circulating the same air.

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  Nick Zdunic
  1

  I read the reviews beforehand and they weren't good. They were mostly true. The staff I encountered found it difficult to engage and would rather avoid that. Tip: If a customer says something don't ignore them. Basic manners or lack thereof diminishes trust. It starts from the Manager. Will not be able to use this branch in the future.