Bank of America (with Drive-thru ATM) Northwest Hwy, Garland

Bank of America (with Drive-thru ATM) Reviews

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  sherita71 R
  1

  Awful customer service!!!! There were 7 people in line in the lobby with only one person taking care of them. There were 6 staff members but no one opened another window to assist. This is awful and a great way to deter customers.

  Response from the owner

  Hi, Sherita. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Sandra Smith
  1

  So, DART ticket machine at the train station ate my $5, so they mailed me a check for the $5. They use Bank of America. So, I went to this location trying to cash the check.... they wanted to charge me $8 to cash a $5 check since I do not have an account with them!! Yes, you read that right $8 to cash a $5 check!! Where and how does that even begin to be logical!?!? Come on BOA it wouldnt hurt your pocket to waive a $8 fee! Obviously I need the $5 or I wouldnt be here throwing a fit! Heartless! Its your own check! Solution was to open an account, I would NEVER bank with a bank who would do this! Since I am currently unemployed, opening an account would hurt more than help! It would not be beneficial for me or for BOA! But they dont care! I am out of gas living in my car in the cold with a useless$5 check! But as long as they are nice comfy and warm over $8 Disgusted!

  Response from the owner

  Hi, Sandra. We are sorry to hear your disappointment. Only those who aren’t BofA customers will be charged the fee. Ways to avoid the fee include becoming a BofA customer, receiving payment electronically or using your current bank. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

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  Andy P (Cool traveller)
  1

  Been a banking customer forever they talk about this business advantage, but waiting in a line to do a deposit that should take me less than 10min takes me 1-2 hours. This puts me at a huge disadvantage with my time. Bank of America get your act straight and stop wasting my time and hire more tellers and people to help out

  Response from the owner

  Hi, Andy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^alma

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  Mama Luv
  5

  I don't understand why the ratings are so low for this BofA?? All I know is my experience there was nothing but amazing! I went there for notary service and Diego Ramirez was so helpful, kind, and professional. He went above and beyond to help me and make sure everything was done accurately! Thanks again for all that you do.

  Response from the owner

  Hello. Thanks for letting us know how helpful Diego was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

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  Marvin Washington
  1

  Bank of America won't even cash their own checks . Which is absurd. As a customer I felt like they wanted to just rush me up out of there. They didn't take my business serious at all

  Response from the owner

  Hi, Marvin. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  ANNEL EGUSQUIZA
  1

  Very bad costumer service this morning i spend there twenty minutes wthout attention!!!!!! looooooong line just one cashier attending I saw more of the crew members like 3 o 4 just talking around it was so desperate why if the are seeing a long line don't jump to help the poor girl at the front desk??????? and this is not the first time last time i spend like one hour waiting to be attended because I committed the fault going on lunch time!!!!! I'm plenty don't recommend this location and like the other customer said I would give them cero stars if I could

  Response from the owner

  Hi, Annel. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Sir Bentley
  1

  Went to this branch which is closest to me to do one thing. Exchanged some rolled coin for currency. Actual transaction once I got to only 1 of 2 windows now available at this branch (used to have 6 windows), took less than 2 minutes. BUT, took me 47 minutes standing inside the lobby to get to this window. There was all of 14 customers in front of me. Do the math. And noticed as I was leaving, that there were at least 21 in line behind me and more coming in. After I left, went next door to a Taco Bell to get an order for Dinner to take home. Was in and out in under 4 minutes. 5 stars to Taco Bell for service, and zero stars to this branch of BOA. FYI: Have been a BOA customer for more than 25 years. Note: At one time, this branch was super good with service and fast. Now, it's corporate greed in the form of cutting staff which leads to poor customer service.

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  Raudel Solis
  1

  Update 3/3/17 take your money out before they close doors! They have a pen with a 9 volt battery on it. I'm guessing it's so a customer doesn't chew on the pens... Teller with an attitude -.-

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  Chelsea Short
  1

  If i could give this location zero stars i would. The rest of the reviews speaking on wait times are unfortunately not an exaggeration. I was there for almost an hour in line. One teller. When i finally got to the teller her computer crashed. Oh i wonder why, maybe get more tellers so one computer isint being overused. Terrible.

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  ashley whitlock
  1

  Do not and I mean DO NOT bank here. They will steal your money and come up with excuses as to why you can't receive your own money and tell you that they will just have your check bounced so they don't have to give you what's yours. They should be brought up to whatever business laws banks and have this place shut down.

  Response from the owner

  Hi Ashley. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^teresa