Bank of America (with Drive-thru ATM) N Green Valley Pkwy, Henderson

Bank of America (with Drive-thru ATM) Reviews

• A

  Alex Schubert
  1

  Same as the others, just one person working while one checks people in. Just to update I was getting a cashier's check that I have to go inside to get. What happens when the one teller needs a break? Or has a question? You close the bank? Staff the office

  Response from the owner

  Hi, Alex. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Meeshak Mike
  1

  What's wrong with this picture? You have two greeters and only one person working behind the desk helping clients. You also have 4 stations empty with no one to help clients. What happened to good old customer service? Fees keeps going higher but service getting worse.

• L

  Lindsay Messer
  5

  I come into this branch fairly often for business banking. Everyone is so friendly, and if there is a long line they will have an associate up front to help with simple transactions. I’ve never had to wait for more than a couple minutes. Love it here!

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• S

  Stick Man
  1

  This location is trash along with bank of America as a whole. Hours are next to nothing and without an account number you can't do anything. You have a name and address, how can you not service the account. Glad only two more months and our commercial account will be closed at BofA!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• D

  Daniel Huddart
  2

  Horrible experience today. 2 teller. 8 people in line. 1 teller just standing ,maybe training? 25 minute wait

  Response from the owner

  Hello Daniel. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• C

  Certified Listings
  5

  Nice friendly castumer support i love this bank sometimes problems with ATMs not working after 1am, But most is a friendly communication. Best bank at Green Valley pkwy 👍

• E

  Erika Sandstrom
  1

  ABSOLUTELY WORST SERVICE EVER. BEEN BANK OF AMERICA SINCE 8 YEARS OLD. ACCOUNT FOR 30+ YEARS. Reno bank of america cashes check from SAME company and gives cash back for partial amount on spot. BUT KATIES BANK OF AMERICA - WONT OVERRIDE IT.. LOL OKAY SO YOU CAN BUT YOU WONT. SAME COMPANY CHECK... BASICALLY KATIE HAS A MASSIVE POWER TRIP AT HER LITTLE BANK OF AMERICA. ABSOLUTELY WORST CUSTOMER SERVICE EVVVVVVVER. CLOSING ACCOUNT AFTER 30+ YEARS. I hope Katie gets talked to regarding her lack of professionalism and inability to make good decisions based on available information. Making up arbitrary rules to follow when you feel like it KATIE is BAD for BUSINESS. C U NXT TUESDAY KATIE

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  Jean
  5

  After leaving the Title company we went to BofA to sign some papers and make a wire transfer. My husband and I are not too fond of wire transfers with all of the hacking going on today. However I must say the Michael Fisher the Relationship Manager of this branch made us feel so comfortable and safe. Michael explained the process and took us step by step (he was very truthful and detailed). The branch is very clean and you feel secure doing your transactions within the glass enclosed office. The waiting are is comfortable and state of the art. Free parking, easily see from the main street, offering financial assistance, the tellers are located on the other side of the branch. ATM located in the front.

• R

  Ramiz Ibi
  4

  This bank has drive thru and it's a good bank to go to if u got an account with them it's also a credit union so it's great for couple other things too friendly staff also

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• S

  Sandy Lee
  1

  3rd time at this branch and the line is always out the door.

  Response from the owner

  Hi Sandy, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris