Bank of America (with Drive-thru ATM) Egg Harbor Rd, Sewell

Bank of America (with Drive-thru ATM) Reviews

• j

  j vaz
  1

  I went there to cash a check. I called over and over beforehand. When I got through the girl said I could. She then asked the amount, put me on hold she thought and started talking about me and laughing. She then hung up. Then no answer again for awhile. I went there to cash the check drawn in them. They said it was was above their non customer limit. It was a check from Geico drawn in Bank of America. I asked about opening an account and was told the check wouldn't clear that Monday (it's Saturday) it would be earliest Tuesday. According to their own policies it would cash that Monday as it would be treated as a deposit that day, but the manager Liv could be less interested in opening an account for me, and more interested in me going back to my bank and depositing it there. I asked of I could have a copy of their policies for cashing checks for non account holder and I was told by Liv the manager "I don't have to give you anything". I wasn't rude, loud, or anything like that. I actually have a recording of the conversation because judging from the loud conversion I could hear from the teller and the manager, I figured it might be worth recording whatever she had to say. I asked two people about opening an account, and was told at least 4 times to take it to my bank. That's how you treat potential customers? Sorry my 7k check was too much to cash and but not worth opening an account. I wouldn't tell a potential customer "I don't have to give you anything". Because in fact, there is no actual non customer limit for cashing a check drawn in Bank of America. It is up to the discretion of the manager and the funds available. If the check seems suspicious or such, then yes I could understand. But I had many forms if ID and it was a printed business check from Geico which I am sure can be verified easily. Yet some arbitrary rule was made by the manager on duty, but because it sounded like they didn't have the funds. Not because the check wasn't valid. She even stated they could verify the check was valid themselves and through customer service. They just didn't want to do it because they didn't want to. Even the teller said it was too large, and talked to the manager twice, and had no idea what "too large" meant in dollar value. So it would appear it was just created in the spot by the manager just to avoid dispensing the funds or opening an account. Shameful business practices, they have no idea my situation and why I was there. What a cold, heartless, rude, condescending, and ridiculous manager and branch.

  Response from the owner

  Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• C

  Colton Macaluso
  1

  Astoundingly unhelpful and exceptionally rude staff. Take your banking needs to a more accommodating institution if you have the option. Words can not begin to express my level of disappointment with this institution.

  Response from the owner

  Hi, Colton. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Ali Al
  1

  Staff in this bank are there for the paycheck, nothing more. Time inefficient, bad customer service & a bank manager (she) that really doesn’t care. Simply unwelcoming behavior Been a customer for over 12 years and I would switch this bank in a hear beat.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• l

  leonardo martelli
  1

  The banker was very incompetent, she couldn’t figure out how to open a checking account with my ID. My ID is 3 months old and everything was current. The banker claimed that her computer wasn’t “picking it up” instead of trying to figure out why, they just told me that I couldn’t open an account. I would not recommend using this branch. I will use someone else in the future.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team, Leonardo. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• R

  Rich Lange
  5

  Ive been with bank of America for 20 years. My direct deposit accidentally stopped and I had an overdraft. Tracy and Alisha went above and beyond to help me fix the problem right away. I will tell my friends , family and coworkers to definitely use bank of America for all their banking needs ....especially this branch

  Response from the owner

  Hi Rich. Thanks for letting us know how helpful Tracy and Alisha was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Rachel

• A

  Ashley Pitts
  1

  This was difficult, requested a cashiers check on cash that had been handed to the teller. She refused cause the funds were pending. Only writing this review cause my husband is really upset, this hasn’t happened before. Hope there can be more clarity for both sides of this situation.

• D

  Desiree Belabbas
  1

  Super rude to my fiance s grandma learn how to treat your elderly morekind

  Response from the owner

  Hi Desiree. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  Daniel Gonzalez
  1

  I use to work for Bank of America and this place must not be doing something right operationally or not getting the ATM serviced, the last few nights I go to the ATM, and the cash deposit is always unavailable, not to mention the ATM is the slowest I’ve ever come across, but this is is a major inconvenience especially in the beginning of the month when bills are due. Hope this gets fixed in the future.

• J

  JEFF GREY
  1

  Horrible bank and it keeps getting worse. They will not accept cash deposits without your photo I.D. Don't they trust United States currency? And now, they have closed their drive thru lanes. What will they do next to discourage business? Are they trying to lose customers? Unfortunately for me, my employer has chosen to use this institution. I cannot possibly imagine why.

• P

  Phil Scanlon
  1

  Waited over 30 minutes on a saturday to speak with a representative. Only 1 person working. They close earlier than most banks and dont mind that their lines are always out through the door because of lack of staff. Scott Haines should be fired, these long line complaints have been going on for years