Bank of America (with Drive-thru ATM) Park Ave, Hillsdale

Bank of America (with Drive-thru ATM) Reviews

• M

  Marie DeAngelis
  1

  Horrible customer service. ATM not working yesterday (7/15/22); line of people waiting for assistance. Not enough tellers even when ATM is functional. On June 23, 2022, 1 employee was trying to divide her time and attention between (disgruntled) customers needing banking assistance and those needing access to safe deposit boxes. Severely understaffed. All this after having closed Westwood and Oradell branches. Some of those employees could be utilized in Hillsdale. Looking for a new bank.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• G

  Gina Rocha
  1

  Unfortunately, it was a very useless bank. They have now changed their hours to 10 AM instead of 9Am, which is when everybody else works. Thanks for not being accommodating

  Response from the owner

  Hello Gina. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. You can quickly find financial center hours here: https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Stephen Natoli
  1

  If I could assign less than one star I would. BEWARE! Customer service is horrific and I am not referring to the tellers. At NO Point did anyone attempt to resolve my question. The person I spoke with just referred me to the 800 number. When I called the 800 # I was on hold for over 15 minutes and never connected. The overall tone at the bank was not one of wanting to help. No willingness to go out of her way. It was just so much easier to say call customer service. HORRIBLE CONSISTENT POOR SERVICE

  Response from the owner

  Hi, Stephen. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• M

  Maria Cheekysweets
  1

  Called this location for help and information. The staff and manager were rude and completely disrespectful. I was speaking calmly and asking questions over the phone. The staff member started getting emotional and stated I was yelling and being rude. When I calmly stated back ma'am I'm not yelling just asking a question she hung up on me. When I called back the manager answered and I told her I was not yelling at the previous staff member she immediately cut me off. She then said I was told my options and that was it. Bank of America hire staff that actually know how to speak to humans.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• M

  Michael
  1

  I used to bank with Bank of America at this particular branch and every time I go in there to try to cash a check for my client I get the same song and dance that they don’t have enough money. Last I checked this was a financial institution and for all the customers that I have that bank with Bank of America I strongly advise them to reconsider this is not a convenient operation. I’m so glad I stopped banking with them and avoided all the corruption in the corporate world of Bank of America.

  Response from the owner

  Hi Christopher. We're disappointed to hear that your experience wasn't at the level you expected. We’ll certainly be sharing your feedback with our leadership team. ^teresa

• R

  Raul Pared
  2

  Depending on who you get at the counter will affect your experience at this branch. When I first approached the female behind the counter she was very rude what was funny about the whole encounter was that as soon as she punched my information into her system install all the zeros in my account her tone quickly changed from obnoxious to courteous needless to say I cancelled my account

• B

  Billy Bob
  3

  Well I was agreeing on another comment staff had no personality but transactions went quick

  Response from the owner

  Hi Billy. We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• i

  iris johnson
  1

  There is always a long line. Not enough tellers, employee standing doing nothing.

  Response from the owner

  Hi Iris. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• M

  Matt Boland
  1

  Terrible expierience-Manager unable resolve issue even when credentials were presented

• t

  tea dugladze
  5

  The best and quick service. Thanks officer Harry Nelson ✅

  Response from the owner

  Hello Tea. Thanks for letting us know how helpful Harry was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Rachel