Bank of America (with Drive-thru ATM) Bald Hill Rd, Warwick

Bank of America (with Drive-thru ATM) Reviews

• M

  Marc
  1

  This location has the WORST customer service of all the BOA locations I've visited! Ive never had a positive experience here. Long lines out the door , even longer wait times, always 1 TELLER. The employees don't care, they always seem annoyed to even be there. They'd prefer you go to the ATM to do your banking than actually help you. The 3rd party security guy at the door is more helpful. Avoid this bank like the plague . The branch manager should find a new career.

  Response from the owner

  Hi Marc. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• K

  Ken Karpenter
  1

  So I looked up their rating... It says two... I can see why! Every time I come by to do business no one ever acknowledge you and you sit in a chair and wait... Supposed to be a premier customer... A funeral home doesn't really need to push for excellence in customer service... Neither does Bank of America... Something we have to use

  Response from the owner

  Hi Ken, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. Also, you can complete many transactions by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• R

  Robert Amoroso
  1

  Worst customer service anywhere. Oh they greet you like your valued. That's fine. Once you get in line,pack a lunch. Almost 15min to cash a lowly $30.00 m.o They stopped to finish their work. I worked customer service for many yrs. Customer Fitst

  Response from the owner

  Hi, Robert. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• E

  E R
  1

  Had me make an appointment and got all the way here for it to be "temporarily closed" and now i cant make any appointments and have no debit card until monday at earliest. Thanks, enjoy your long weekend Edit: their excuse is CDC guidelines lmao after 2.5 years now theyre making changes? Come on. EVERY BRANCH IN THE STATE IS CLOSED!!! Talk about bankers hours, if you thought it was crazy before now they just blatantly don't care. Absolutely ridiculous, ill most likely be changing banks

  Response from the owner

  We apologize for the inconvenience and we’ll certainly be sharing your feedback with our leadership team. This Financial Center has been temporarily closed. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines

• J

  Jovan Jovanovic
  1

  03/25/22 3:43 pm They are about to close and they are trying to find a reason to not help with my bussines account ,menager is so rude and it looks like they wanna kick me out of here and go home. Terrible experience I will definitely stop using your services . Bye bye

  Response from the owner

  Hi Jovan. I'm very sorry to hear this. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^ines

• A

  Alexandra Brown
  1

  I had multiple terrible experiences at this location. They do not answer phones, extremely rude employees at the counter, always a long line, employees having personal conversations by the door instead of assisting with the line. I drive out of my way to the location in Garden City now and they are wonderful. BoA just needs to close this particular location.

  Response from the owner

  Hi Alexandra, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• D

  Deanna O'Loughlin
  1

  Very slow and super rude. When we asked why they wouldnt complete a service today that we get in Middletown we were told "Well we arent them, go there. Tellers shouldnt be hired to work with the public if they dont have people skills. Seems like after holding an account with them for years, its about time to consider a different financial establishment. This branch doesnt even deserve 1 star.

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to see how we can help. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• J

  Justyne Coogan
  1

  I hardly write reviews but the teller/manager was extremely unprofessional and rude. After seeing other reviews this is a frequent problem yet he's still employed. I came to this location to cash a check today and the manager made numerous comments regarding what the check was for when it is none of his concern. After 10 minutes he told me that he could not cash the check because he could not verify the account holders signature. Luckily, the account holder was outside. The teller/manager also gave him a hard time after showing his license and bank card the the manager made him go get his phone to verify the text pin. I have never had such a horrible banking experience and now you lost two customers!

  Response from the owner

  Hi Justyne. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• B

  Ben Kowalik
  1

  DO NOT BANK HERE! Always the worst banking experience of my life. Unhelpful, difficult to accomplish anything, corporate America at it's finest. I've always given the benefit of the doubt here but, after multiple years of mistreatment and unprofessionalism the camel's back is officially broken. I will be taking my business elsewhere. Good riddance.

  Response from the owner

  Hello Ben. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^mark

• N

  Nikki B
  2

  Horrible first impression coming into this bank. I give it 2 stars just because the student intern made up for it. First initial visit and the teller talked so quiet you could barely hear what she was saying and when she did answer questions, she had attitude and didn’t seem to have knowledge of what she was doing. Just terrible customer service. Went back in the second time the same day and the student intern referred us to the ATM inside of the bank so we didn’t have to wait in line. The intern should honestly take the job of the teller because she had great customer service and was very helpful.