Bank of America (with Drive-thru ATM) Farmington Ave, Farmington

Bank of America (with Drive-thru ATM) Reviews

• L

  Leslie Rand
  1

  This Bank should not be allowed to process home loans. The processors are not local they are all over the country and are not available by phone only by email. They do not return e-mails unless they are requesting something from you. They ask for documents that are not necessary for various loan types.A couple that were more than qualified to purchase a home and used BOA were repeatedly asked for documents that were already given or documents that were not required. After two and a half months this couple moved their loan to another company and was able to close in 3 weeks.This Bank should stick to what it knows if anything.

  Response from the owner

  Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alex

• D

  Dharmee patel
  1

  Worst bank I have ever visited! RACIST! Went for few deposits and the woman (probably higher in position than teller) standing by the teller started showing her dissatisfaction due to multiple deposits!!!! Infact she had the audacity to tell us to step aside so others could be helped before us! She even went on cribbing about having only one teller window and stuff…. Not only that she made us feel like it was a terrible mistake to go to that BOA! Never expected such customer service from BOA! I wish there was option to give 0 ratings!

  Response from the owner

  Hi, Dharmee. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Joseph

• F

  Fadi Hammami
  1

  Every bit of the poor reviews is well earned! Very rude and disrespectful of customers. Refused to honor and cash checks written by their own customers. Staff there just want to sit and do nothing. Manager is even worse. Poor work ethics and horrible culture. This branch or this whole bank needs to be shut off!

  Response from the owner

  Hi, Fadi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• D

  Deepa Limaye
  1

  It takes 3 days to do any transactions after your account is unfrozen. Neither the customer rep on the phone or anybody in this bank told me. The guy in the branch just told me that he takes no responsibility for this since he 'does not know the guy who spoke to me'. Way to go!

  Response from the owner

  Hello Deepa. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• M

  Maria Smith
  1

  Hours socks too many days closed. I think it’s time for me to take my hundred thousand out of this bank and move it to another bank.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• A

  Albert Graham
  5

  Jonathan and Alisa are always so helpful, even with the remodel they are there with a smile!!

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• O

  Oggie Boogie
  1

  Bank is closed on Saturday yet hours online don’t say that. Drove 40 minutes to find that out. It’s 2020 update your hours online! This branch is always closed compared to others, at least reflect that to your customers!

• m

  michael sebastian
  1

  Waited 15 minutes for a teller to be done with a customer in front of me and still wasn’t anywhere near finished, ended up having to leave because I would be late for work. This management is horrible at this location, how do you have 1 teller in the morning ?!

• N

  Nicole Kuhn
  1

  Their customer service is terrible. They are happy to allow you to sit and wait for service while other employees stand around watching. I would recommend that you take your business to another branch for another bank

• A

  Albert Graham
  5

  Always have a great experience when making my deposits, Alisa is quick with a smile and always helpful!

  Response from the owner

  Hi, Albert. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph