Bank of America (with Drive-thru ATM) Yorba Linda Blvd, Yorba Linda

Bank of America (with Drive-thru ATM) Reviews

• m

  marilyn garcia
  1

  Worst experience at this branch. Never coming here again. Manager is a rude lady who is not helpful at all. She had a disgusting attitude and continued to harass me while the teller (also rude girl) completed my transaction. This bank put an EXTENDED hold on my check causing my account to be negative $900!!! This branch proceeded to freeze my account and customer service could not assist in any way or form. Do not come inside here!

  Response from the owner

  We're sorry to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• P

  Paul Davis
  1

  TERRIBLE SERVICE - went into wire funds and was told to come back in 51/2 hours because they only had one banker and I should have made an appointment. Advised to go to main branch 4 miles away and have to wait 30 minutes because they are under construction and short bankers. First store said it was because they are a small banking center. I guess their strategy is you can get your money when it’s convenient for Bank of America. Their national footprint was the appealing aspect to choosing them but will be looking for another national bank.

  Response from the owner

  Hi Paul. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^teresa

• F

  Feng Qiu
  1

  It’s a very disappointing experience, I walked in this branch today and just wanted to get an online bank account, and the front desk told me I need to come next Monday, EXCUSE ME? Who do you think you are? I am the client, and there are plenty of the banks out there, and you are telling me to wait for that long for just get an online user name? And the lady said she was the manger of this brand and this is the situation that none is available today for get an online account for me, they don’t accept walk in customer. By the way, her attitude is cold and tough, 0 star, but I don’t think she will care about it at all. Well, good, I am not going to your branch any more, and for your bad service.

  Response from the owner

  Hello Feng. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• v

  vash stampede
  1

  Bank of America is generally bad but this branch takes the cake. Long time customer can't get simple things done without a hassle, and most of the staff has limited command of the English language. I have nothing against an accent but not being able to communicate is an issue. Today was finally the straw that makes me take my business elsewhere. Not just me either it seems BofA is one of the poorest rated companies in America.

• F

  FAR Inc
  1

  Worst branch in the world. Everytime I go in lnto this branch I see about 10!" People working there and they have 1 teller, you will wait at least 20 min for 1 transaction. I have complained numerous times about this customer service to the manager and I get a blank stare. I have closed my personal accounts now I will close my business account as well. Avoid it like the plague.

• C

  Cheril
  5

  The bank has been remodeled. Looks very nice. The tellers and support staff are extremely efficient, patient, knowledgeable and helpful. I've been going there at least 17 years.

• L

  Lucius Cincinnatus
  1

  Extremely slow service. Sat in the lobby while one teller helped one lady for nearly 20 minutes just for her to schedule an appointment. If your in a rush don’t come here

  Response from the owner

  Hi Lucius. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan