Bank of America Financial Center City Ctr, Portland

Bank of America Financial Center Reviews

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  Jon Betz
  1

  This branch has been closed for some time. ATM only. They should update Google to reflect this.

  Response from the owner

  Hi, We apologize for the inconvenience. You can visit https://locators.bankofamerica.com/ to find all the latest updates and hours of all our locations. ^sam

• J

  Jesse Laughlin
  1

  They have been closed all week due to ‘unforeseen circumstances’. I know bankers are known for not working many hours, but this is absurd. You would think they would send out updates to their customers but no. There is no sense of when they will open next. You just have to show up randomly and pray they are open.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• T

  Tom Haight
  1

  This is one of the only BoA branches open in greater Portland. Its inside the busiest building in Downtown Portland. There is NO off-street parking. So you have to pay at least 5 bucks to go to your bank. I think this is on purpose. BoA is making it as hard as possible to get cash from personal checking accounts. It's been going on for a few years, pre pandemic even. I've been turned away twice without my withdrawal. It seems the only way to make a cash withdrawal is to make an appointment in the online app. Admittedly, I have a high balance and am usually in need north of 5 grand when making cash withdrawals. However, it happens EVERY SINGLE TIME!

  Response from the owner

  Hello Tom, there may be some other options, including a cashier’s check or a wire transfer. If you’d like a member of our social care team to connect with you, please reach out to them on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

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  Michael Monson
  1

  Absolutely worst customer service I’ve ever experienced, At a bank or anywhere else. Been doing business at boa for years. I’m transferring all 3 of my accounts to another bank. Recommend you do your banking elsewhere. Unbelievable.

  Response from the owner

  Hi, Michael. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jeremy Grady
  1

  The assistant manager accused me of forging the check that I was attempting to cash from one of my customers. The customer in question had asked me to write my name on the check. I requested that they call the customer for verification and they refused saying, "We don't do that.". I asked if I could have the customer call in and verify the authenticity of the check and they refused by saying, "Because we can't verify that it is really the customer." So I asked how they verify a customer's identity over the phone when the customer calls in and asked if they would use that process. The response was, "No. We don't do that." Well what on earth do they do? I don't understand why they would insist that I drive an hour away to get a new check issued when they could simply pick up a phone and clarify the situation. What is wrong with these people?!? They took a simple problem with a far simpler solution and turned it into a money losing business transaction for me. I will be invoicing BANK OF AMERICA for lost time and wages due to their inadequacy and lack of customer service skills. I am beyond livid with this situation and I will take every opportunity to call BANK OF AMERICA out on this. I will hit every facet of social media. I will post reviews here and on every other site that I can find to review them on. I will share this with the BETTER BUSINESS BUREAU because, Lord knows, BANK OF AMERICA needs to do better business! The audacity of accusing me of forgery and not having the common or business sense to clear up their error with a simple phone call. It is unfortunate that I can not post a negative star rating. This Assistant Manager and every BANK OF AMERICA would receive a NEGATIVE 5 rating.

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  Jason Huckaby
  1

  Can't blame the local branch for corporate behavior - but I had a very negative experience with corporate HQ.... will never do business with Bank of America again. Fee-ing your customers (for a closed account) and poor customer support has consequences. One star for corporate practices... not local branch (who actually called me to "fix" the issue that should never have occurred).

• M

  Matthew Wasielewski
  1

  Never open. Reducing hours and locations will be a slow downward spiral for BoA. Take away the customer service and customers will look for better options - which there are many.

  Response from the owner

  Hi Matthew, Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. ^Annette

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  Matthew Owen
  1

  Showed up today to deposit a check only to find they are closed "due to circumstances beyond our control". When will they reopen? No indication given. I guess I'll be driving 5 miles to their other branch.

  Response from the owner

  Hi, Matthew. We apologize for any inconvenience that this has caused you. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Marcus Hinterberger
  5

  boow resurse and hotel but u are the king of owner in the time u visite boow 11544

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^nicole

• B

  BM Group
  1

  Shady Location. Bank officer named Chris failed to identify himself nor to identify his position within the bank, gave the wrong reason why he closed our account. My girlfriend clearly heard him saying how much he hates Russians and how unwelcome we are here and blamed us for mending with American Elections...like seriously?! How can someone this racist be employed by such a great bank? How can the bank allow such unprofessional behavior to take place where bank employees simply refuse to identify themselves.