Bank of America Financial Center Se 3rd Ave, Miami

Bank of America Financial Center Reviews

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  Nejjie Morales
  1

  Guys, what is going on with you. Only One attendant, the container with sanitizer broken and hanging. I mean simple stuff. Are you letting this branch die?

  Response from the owner

  Hi Nejjie. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Emson Takudzwa Nyikadzinashe
  5

  Very friendly , helpful and professional service. My account was opened swiftly and in accordance to meet my needs.

  Response from the owner

  Hi Emson. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^ines

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  TScalibrate
  1

  Went in line to wait and the teller didn't say anything until I get closer to let me know I could have waited in another line. Then when I get there while having another person pass in front of me the other teller I get to leaves. Terrible communication. Been to other locations that have great communication between all employees

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Alex De La Rotta PA
  5

  The experience that I have with Bank of America is really good. I have been a client with the bank for more than 10 years without a problem. I have a special mention in this branch with Jairo Gil, who is my banker. He is a really good and professional guys. Always ready to solve me any inquiry that I have.

  Response from the owner

  Hi, Alex. Thanks for letting us know how helpful Jairo was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

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  Hannah Sorlien
  5

  I had such a wonderful experience working with Jamal Scott today. He made me excited to be banking with Bank of America. Thank you for all your help and I look forward to seeing you soon!

  Response from the owner

  Hi Hannah. Thanks for letting us know how helpful Jamal was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

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  Tania Akulich
  1

  Terrible service. I called by phone to make an appointment, they didn't even try to hear my question and hang up.

  Response from the owner

  Hello Tania. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

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  Maria E Poceiro
  5

  Ask for Jairo Gil! Been to the office some weeks ago, Jairo took care of me, he was super nice, responsive, and proactive. Jairo is an excellent financial advisor, best asset of that BofA office!

  Response from the owner

  Hi, Maria. Thanks for letting us know how helpful Jairo was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

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  Alejandro I. Velez, Esq.
  5

  Doing business with Bank of America has become seamless and pleasant. After sitting with Mr. Jairo Gil at the Downtown Miami Location, my business and I were in good hands. Jairo is professional, provides expert guidance, and recommends the best products BofA has to offer. Although this is a financial institution and a major bank with thousands of locations, having Jairo as my business banker really personalizes the BofA experience as if I was one of the bank's major clients. I highly recommend you go to this location if you are looking for business banking.

  Response from the owner

  Hi Alejandro, thanks for letting us know how helpful Jairo was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

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  Jeff Wilson
  1

  These people completely wasted my time. DO NOT book an appointment with anyone at this office. The specialist was rude, unintelligent, condescending and inconsiderate of my time. They will try to book you for a 1 hour appointment and then keep you for hours! Whatever you do, DO NOT do any business with this location. Go to a different one.

  Response from the owner

  Hi Jeff. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Claudia Marrero
  1

  I am astounded by my experience at this location, I am not a member of the bank but wanted to open an account and the first thing was the person in the lobby greeting was not interested in helping me, I asks some general questions and she kept cutting me of and saying sit down. I walked right back out, I had no problem sitting but she was so rude and rolled her eyes at me, no one go here, no a.c and packed, one teller and long line. I was looking at creating this new account with at least $40,000, looks like chase will be appreciating my money a bit more.