Bank of America Financial Center Continental Ave, Queens

Bank of America Financial Center Reviews

• S

  Shiely Anacaya-Babate
  5

  I would really say that their customer service is far and beyond the five star review! It was really my good choice. From the moment you entered you’ll really felt welcome and especially they will really entertain you. I salute to Mr. Marco! He is very good in handling client! Hoping every associates has an attitude like him!

  Response from the owner

  Hi Shiely. Thanks for letting us know how helpful Marco was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

• A

  Athena Chen
  5

  I have never been more compelled to leave a review. The customer service I received from the second I walked in - on a Saturday no less - was impeccable. I saw this applied to every client that walked in regardless of what they needed with patience & kindness. They found solutions before they even presented challenges that came up unexpectedly when I needed to do a transaction. THANK YOU to the team for making a stressful situation so seamless!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• B

  Basma Copeland
  1

  I shouldn’t even give this branch one star my tax refund was available to me and I requested a withdrawal of more than a thousand dollars they denied my request I even called the Bank of America hotline the associate even told them the money is available in her checking account to give her the money and they still denied my request the bank manager was acting like the money is coming out of his pocket when this is hard earned money that I work for

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• K

  Kalpa Taru
  5

  Location is very convenient, well lit, safe and on a busy street. Staff is very friendly and customer service is great. However after evening hours. ATM area has non ATM users inside which is not desirable. Hope the cops can monitor them.

  Response from the owner

  Hello Kalpa. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. Thanks for sharing your feedback. ^nicole

• L

  Levan Alphaidze
  5

  Thank you so much for Cleopatra Haviaras for attention and professional service! She is really responsible and carrying person! 👏👏

  Response from the owner

  Hi Levan. Thanks for letting us know how helpful Cleopatra was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^christian

• L

  Lyubov Ponomareva
  1

  Came in for an appointment to hear that their system has been down all day and they can't do anything. To my question as to why nobody called me to save me the trip to the bank for nothing received no definite answer.

  Response from the owner

  Hi Lyubov. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• e

  elvis fernandez
  5

  The staff here is great. Everyone here is very professional and deserve a raise!

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^chris

• J

  Joseph De Marzio
  1

  Always a horribly long wait with only one teller ever working at a time. Terrible, it's time to finally find a new bank.

• L

  Liliya M
  5

  I visited this branch of bank to ask about credit card. I was provided with quick and professional service. Edgar Aquino was friendly and helpful. He explained everything simply and clearly. I recommend.

  Response from the owner

  Hi Liliya, Thanks for letting us know how helpful Edgar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^sam

• K

  Koing Chea
  5

  Jasmine was very helpful. The bank was clean and not that busy at 10.30 on Saturday. They had 3 tellers for service. All of the staff were wearing masks and gloves.