Bank of America Financial Center Stoneridge Dr, Pleasanton

Bank of America Financial Center Reviews

• A

  Andrew Cain (Andrew C)
  1

  This is one of the most poorly managed Bank of America branches. There's always a line out the door for tellers at this branch and they run out of cash frequently! Nothing like waiting in line for 38 minutes to get to a teller just to find out you can't withdraw cash. No wonder why this branch has such poor ratings and such a high employee turnover rate!

  Response from the owner

  Hi Andrew. We apologize for the inconvenience are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Shreyas Balakrishna
  5

  Tarana Batra was amazing and helped us with our account related queries. Also she provided proper financial advice and guided us really well. She builds a personal connect with customers and she is a rockstar to the BOFA team!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.

• M

  Musicsnake inc.
  5

  Please promote Laura N Mendez. She is the best! She took amazing care of my business account. Always prompt and quick

  Response from the owner

  Thanks for letting us know how helpful Laura was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• J

  Jacqueline Arroliga
  5

  Rose the bank manager was amazing! We literally had only minutes left before closing on our first home loan and she helped us out sooooo much! She is extremely professional, helpful and kind. Although the bank was about to close, she never rushed us and only reassured us that everything would be ok and that I would be able to get my cashier's check on time. All managers in all banks should have her dedication and customer service. She is a true example of a leader. Thank you so much for everything! Without your help we wouldn't have been able to close on our house today. She makes me proud to be a BofA customer!

  Response from the owner

  Hi Jacqueline. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. Thanks also for letting us know how helpful Rose was during your financial center visit. We value having you as a client. ^nicole

• K

  Katia Ribacenko
  1

  The teller Kathy was loudly and disrespectfully expressing her personal opinions about people receiving EDD benefits. While I understand that we all have our opinions, at the bank I do not expect to be privy to politically-charged judgmental statements from bank tellers. I hope the branch will train their employees to conduct their duties more professionally.

  Response from the owner

  Hi Katia, We're disappointed to hear that your experience with Kathy wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• J

  Joy Dubey
  5

  The banking officer Toan Ta is amazing. We wanted to deposit a check which my kid received as a scholarship from school. Mr Ta came up, understood our request, helped us open a student account, taught him Do's & Don'ts. Very kind, humble and yet professional bank officer. I would strongly recommend him and the bank. The best compliment to the service was when my kid mentioned he is happy because once a grown up made him feel like a real customer and not just a kid... Lol.

  Response from the owner

  Hello Joy, thanks for letting us know how helpful Toan Ta was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• L

  Lucia Papale
  1

  Customer service is terrible. They get upset when you ask why the lines are ling. No enough help for customers .

  Response from the owner

  Hi, Lucia. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• R

  Robin Stan
  5

  This bank of america branch was amazing as far as customer service is concerned. Tarana is a really nice lady. She listened to me and helped me out with my request that was urgent. I would 100% recommend this branch to anyone who is bofa customer.

• A

  Ankur Gill
  5

  Tarana was very helpful and took care of all my questions in opening a BOfA account. Definitely recommend this branch to anyone looking to open a bank account without any headache.

  Response from the owner

  Thanks for letting us know how helpful Tarana was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• j

  justin cormier
  1

  Very long lines. Not enough tellers. Would reccomend using another branch before this one. Edit - BofA just suggested I use an ATM... Wish I had thought of that.... I required a teller. I suggest BofA staff more tellers on high demand hours, my approach will save customers time but cost BofA $.

  Response from the owner

  Hello Justin. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^Rachel