Bank of America Financial Center Steinway St, Queens

Bank of America Financial Center Reviews

• N

  N H
  2

  No line but simple transaction took over 30 minutes. I had just had surgery and cannot stand for very long without it being painful. That being said, teller was rude and inefficient. Was told I didn't have proper Id after 2 forms were presented to cash a (very)small check written on a bank of America (their own account). I was made to feel like some sort of criminal for cashing my own check. You've got to be kidding me!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• B

  Brucifer
  1

  Impossible to reach a customer service representative at this location! I always get a message saying “Everyone is assisting other customers. Goodbye.” Click. I just want to know if the ATMs in the area are accepting cash deposits, as none of them were last evening and I desperately need to make a deposit. There are very few BoA locations in Astoria, and it’s a hike to get to the nearest one. So I need to know ahead of making the trip. BoA really needs to open at least one more ATM in Astoria, preferably in the Ditmars/31st Street area and/or the Astoria Boulevard/31st Street area. Astoria is a big neighborhood, very thin coverage. And answer the phone!

  Response from the owner

  Hi. We apologize for your experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customers who are currently at the center. We appreciate your patience and understanding. Our team will also share your feedback with our ATM team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Ahmed Allam
  4

  It's a very small branch in a very crowded area. Customer service is very friendly and professionals but the bank needs more staff to handle the crowd

• E

  Eduardo Sarauz
  5

  They are not open at this location. The ATM is always clean. People are wearing their masks

• D

  Design NYC
  1

  Unfortunately it's impossible to put 0 star. THE WORST customer service I've ever seen for a company. Always a VERY long line and only one agent is working. The workers (if I can use that word) are really slow and unwilling to help. If you want just a withdrawal for more than $600 you can wait around 30 minutes (if you're lucky), mostly around 1 hour because of the slowness of the workers and the length of the line. The location is so bad too. The only office for 87K inhabitants while there is an agency every 100 feet in Upper West Side. Bank of America doesn't like people from the Queens. I strongly advise you to go in another agency if you are in a hurry.

• #

  #SZSkincare
  1

  This branch deserves 0... awful!!! The WORST CUSTUMER SERVICE EVER!!! All employees are eating all the time!!! That's disgusting!! They should eat before getting to work and at lunch time in privacy not in front of their clients. I had to wait for ever until they finished their meals! All ATM machines are very slow and at 30th AV the door is not working! You should copy from Citi bank or TD bank.

• A

  Andy Michael
  1

  The ATM help prompt was more useful than the people working there. Also, manager was just goofing around with another employee searching the web while customers were waiting. Just go to another BofA branch.

• M

  Magno Gama
  1

  Horrible service, with a very rude agent called, shelieza samaro. She was so unprofessional that I wish I could put no stars. If I was a manager there this rude lady would work there again. Bank of America step up your game and provide us with better qualified people for that position. Check their reviews.

• B

  Byanca Almeida
  1

  Customer service is absolutely horrible. December 30th, 16 people waiting in line. Only one teller working. While manager and other employees are sitting around or searching the web. This experience has seriously made me reconsider changing banks!

• A

  Aisel Omerbashi
  2

  What kind of bank is this, closes at 4pm? Who can use this branch if people work in 9am-5pm or even 8am-4pm, crazy schedule. Gave them two stars just to be nice.