Bank of America Financial Center Del Prado Ave, Dana Point

Bank of America Financial Center Reviews

• K

  Kevin T.
  1

  If you're a business owner, go somewhere else. I've been with bank of america for over a decade, am enrolled in every "Preferred Business" program they have, etc...which they love to sell you all the upgrades...but when I need something, or what to take advantage of a loan offer they sent me via mail, they are horrible at communication. Started out great, but the customer service here is terrible for my two small businesses.

  Response from the owner

  Hi Kevin. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• B

  Blake
  1

  Not sure why anyone still banks with this company. They're light years behind other banks. They hold deposited checks from reputable corporations for up to 10 days? Who has that luxury of time? Was told by a representative that $200 of my funds would be available today. That has not been the case. Will be closing account and banking elsewhere once my check clears. Good riddance.

  Response from the owner

  Hi Blake, Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette

• C

  Cherry Couture
  2

  called b of a customer service and the person who answered asked me zero verifying questionsal, which is usually standard with any bank...and when i ask why she did not ask any, she said she has all my information in front of her (in a creepy way). she then called me by my first name when usually a rep is to addrss you with mrs or mr and use the last name...she said i hope it's _____ (and calls me by my first name again) SUPER SKETCHIE! I ended the call and now I am thinking of closing my b of a account entirely...that kind of lack of security and trust in a bank...is poison to b o a. PLEASE TRAIN YOUR REPS to be much more security based and respectful. Thank you

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• A

  Alexander Jimenez
  5

  As a executive assistant in the greater Orange County area. I've never been more impressed with the level of customer service I have received from the entire team at this location. Especially from Austin Sorensen if you want to have a truly knowledgeable person handling your business banking affairs I would highly recommend dropping in and see what this Young Professional has to offer.

• J

  Jan Russo
  1

  This branch is a total zoo - they have no clue about customer service. CJ Burlingame needs a lot more training - maybe banking is not for him.

  Response from the owner

  Hello Jan. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• C

  Chelsea Johnson
  5

  Staff is very friendly and helpful. I recommend this location

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^jan

• C

  Carrie Rojas
  1

  1 of the women Tellers has horrible Customer Service skills! Not willing to help at all.

• M

  Monica Acuna
  5

  Great Branch! Everyone is friendly and kind. Always willing to help.