Bank of America Financial Center 14th St, Washington

Bank of America Financial Center Reviews

• M

  Mahkah Wu
  1

  Consistently understaffed. Some staff members do their best, but clearly poor management overshadows them. Regularly need to wait 45+ minutes to make a deposit at off peak hours

  Response from the owner

  Hello Mahkah. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

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  Dinora Bonilla
  1

  This bank is the worst. We have an account for 5 years and when we deposited a check with a large sum, they quickly attended to the employees until their eyes sparkled after they did not accept it, I do not know why, and from there they made us an amount that we owed 3,000 dollars thing that we had not withdrawn money or anything and when we went to this lousy bank nobody could say why this appeared in our account without having done it we are disgusting and when we call we cannot tell us why they did not know they are supposed to be Seriously, they are thieves and they made the decision that they closed the lousy branch and company account.

  Response from the owner

  Hi Dinora. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• K

  Kim Jackson
  1

  This branch never answers the phone then once you get there it’s always an hour wait at least and the employees are very rude to customers that look a certain way especially.

  Response from the owner

  Hi Kim. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• N

  Nay Nay
  1

  They should have more than one person working especially in the morning times. Then you watch the others sit around at their desk and do nothing. I thought that's what cross training is for. The line be ridiculous. If you have all day go right on in there good luck with that.

  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Mynor martin
  1

  Really bad experience im waiting for over 30 minutes to do a deposit long line to get with the teller only one lady working and it is alot ppl waiting it is very frustrating wait for over 30 minutes to do a transaction in this branch they should hired more ppl or help little faster

  Response from the owner

  Hi, Mynor. We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• A

  Ange Kibuuka
  1

  Why can’t something be done regarding this financial center? BOA should do better with these reviews. This center’s branch manager gave me false information regarding a check. When I called the online services, they told me otherwise. So now I’m trying to call the branch and Lord knows they probably have the phones on mute. It’s ridiculous! Going there is not even an option because I don’t have time standing in line for 4 hrs.

  Response from the owner

  Hello Ange. We're sorry to hear about your recent experience. We've noted your feedback and we'll certainly be sharing this with our leadership team. We also offer appointments, please click: https://secure.bankofamerica.com/secure-mycommunications/public/appointments/?marketingCode=SRCHUNAUTH_ECSRCH to make a appointment. ^mark

• R

  Robert Andrews
  1

  I have only been to this branch once when I did not walk out before completing my transaction ( unless I just need to go in and use the ATM). Every time I go there is a long line for the teller. It’s often quicker to walk to the branch in Mount Pleasant! What is with this place? They never have enough tellers.

• C

  Cory Ryncarz
  1

  Waited for almost ten minutes this morning (6/12) with one teller open and three others behind the window talking. Then I was told they could not print my bank statement and I had to wait an hour for the appointment staff...to print my bank statement. So I walked 5 minutes to the Mt. Pleasant location and they printed it and had me out in less than 5 minutes. Nobody made any effort to help me, they all just buckpassed to someone else.

• S

  Sam OB
  1

  I have been coming to this bank for many years almost 10 years now. They were doing good bad the worst thing is waiting I like for about 30 plus minutes. Because they only have one teller most of the time.

  Response from the owner

  Hi, Samuel. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Ms. Boss Lady
  1

  The worst bank I have ever been to. It doesnt matter what time or day it is, they will have two cashiers working and a line reaching close to the door. They always say they are in the process of hiring new people but all I see is two old faces gone and two new ones and the lines seem longer