Bank of America Financial Center Main St, Half Moon Bay

Bank of America Financial Center Reviews

• A

  Arden Mac
  1

  Today this Branch didn’t have enough employees to open. This is not a special situation but, an occurrence that happens often. Just Like Matt Miller and Celia Alcantara said This branch is only useful for a ATM, anything else it’s a 50/50 chance. As a banker at BOA for many years, we as clients expect the bank to be open during business hours, the manger expressed to me today that her and the other employee couldn’t open the branch because her subordinates didn’t show up to work, as a manager it’s your duty to make sure this happens as little as possible. To me alone in the past 2 weeks this has happened 2 times. Seems like the branch is taking an extra day off each week. There was zero compromise to the clients today. I don’t see why 1 customer at a time was not a option. Closing the branch should be the last resort, to this branch it seems like it’s theirs 1 response. Please do not reply back saying mobile banking is 24/7 or to look for different locations that might be open. Please fix your attendance problems and fix your customer service. 7 people were waiting outside the window to figure out the problem, while the 2 employees stood in the back shaking their head. We can not read minds.

  Response from the owner

  Hi, Arden. We are sorry that we did not meet your expectations. Your feedback is very important to us and and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• M

  Marcus Navarro
  1

  The only b of a around this area of the coast and all I want is a check register without having to order checks. Yet wells Fargo is open down the street. Think I'll switch to wells fargo

  Response from the owner

  Hi, Marcus. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Matt Miller
  1

  If you live in Half Moon Bay and deal with this branch you might want to think about switching banks. This branch is never open to customers so if you need to cash a check or open an account or anything else you might need to do you're out of luck. I just hope your employees at these branches you're closing are able to keep their jobs somehow. Once I find a branch that's actually open I will be switching banks.

  Response from the owner

  Hi, Matt. We apologize for any inconvenience that this has caused you. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• R

  Rusty Martindale
  1

  I will no longer do business with a bank that is closed to walk in customers. What a joke. The size of BofA and you can’t help out locals. You should be ashamed. Bye

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• C

  Celia Alcantara
  1

  NEVER OPEN FOR CUSTOMERS if you need anything beyond an ATM you’re completely out of luck with this bunch!

  Response from the owner

  Hi Celia. This Financial Center has been temporarily closed. Please visit one of our neighboring ATMs or utilize Online and Mobile Banking, all of which are available 24 hours a day, 7 days a week. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^ines

• T

  Teri Thiede
  5

  I just want to say that Tera Serrano from the HMB office is the BEST!!! During these crazy times she was so pleasant and understanding. Thank you! Teri Sandoval

• P

  Porfirio Bazconcelos
  4

  In the case of parking it has more or less but that if they take care of you very well