Bank of America Financial Center Vineyard Blvd, Morgan Hill

Bank of America Financial Center Reviews

• D

  Delas
  1

  This bank has consistently gone down hill over the past 5 years. This was a great bank that really cared about their customers about 10 years ago. Now the staff and managers are rude, they will tell you to go to another branch when they feel lazy or blatantly do not feel like helping you. Most of the experienced employees have left because of the culture created by this management.. creating high turnover with super poor customer service..

  Response from the owner

  Hi Delas, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• O

  Omar Jadid
  1

  They never answer their phones they are really slow albeit professional.... Bank at another location if you can. BofA should really work on their experience here.... So difficult to work with this center. No callbacks when requested, slow churn of customers, no pickup on main line... Making me think about changing banks entirely... Frustrating experience!

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• L

  Lydia Rae Black
  1

  Once you get ahold of a live person, I'm sure they're nice. But good luck with that. Also they close early when it suits them. I know it's nobody's great aspiration to work at a local branch providing customer service, but they could try answering their phones for a little variety in their day.

  Response from the owner

  Hello Lydia. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• M

  Maria Toscano
  1

  Waited in line for 45 minutes for the clerk to refuse to deposit my check, even after showing identification. Went to the manager, Claudia. Asked for her business card and handed me someone else's card. She completely ignored the problem and made me go back in line. Very bad customer service and extremely rude. Never going back to this bank. Defitnetly changing banks.

• J

  Jack Berger
  2

  Average service. I understand they can be understaffed, but they can do better for being such a big bank

  Response from the owner

  Hello Jack. Thanks for the feedback. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^Rachel

• P

  Paula Thomson
  2

  Always a wait they have transferred all the senior tellers most are young and dont understand all the rules for their customers seems like a lot of turnover in this branch