Bank of America Financial Center Chelmsford St, Lowell

Bank of America Financial Center Reviews

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  Sarann K
  1

  Why do you have a branch if you're trying to make people go the App, ATM, Twitter, and FB? No one picks up the phone, the customer service phone line is totally useless. Why don't just close the branch if you cannot handle in-person transaction. If a customer wants to talk to a person, it means a customer really needs help with the things that the machine cannot do. Imagine you're not a member and want to open an account, that's gonna be a very unpleasant experience. First you would think you can call to set up an appointment, but no one will answer the phone. So you would go to the branch in person, but you would have to wait for about an hour just to be told that you need to set up an appointment and come back next day. Do Not Ruin Your Reputation By Just Trying to Cut Cost, look at a bigger picture. Have one your staff visit other banks to see that no other banks does business like the way you do.

  Response from the owner

  Hi Sarann. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian

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  kella clarke
  1

  It’s @BankofAmerica saying that they 10 dollar overdraft fee is only for savings accounts and 35 for checking accounts! Don’t get played y’all I was even told they can’t reverse overdraft fees at their branch I’ll have to call costumer service! A fee that wasn’t suppose to be charged to my account and she’s trying to justify why it was. Called costumer service directly and was told that overdraft fee was not suppose to happen. This is the worse bank someone can have 🙄

  Response from the owner

  Hi Kella. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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  Tom Pimm
  1

  Arguably the worst customer service that I've witnessed from a long time BA customer. Complete refusal to answer a phone, laden with excuses, argumentative, and rude .... should I keep going? Questioning why I wasted any time trying to reason with 2 relationship bankers who clearly have no business working in a customer service role.

  Response from the owner

  Hi Tom. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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  Stephen Mishol
  1

  If you want to stand in line for 45 minutes because the bank is only willing to have one teller, this is the bank to go to. The service at this BoA branch gets worse each year. They prefer to say you should try banking online or use the atm. It’s clear they have no interest in helping their customers or providing personal service at this branch. Poor management at this branch. It’s well worth driving to Chelmsford.

  Response from the owner

  Hi Stephen, Hi, We appreciate you coming in and sharing your feedback. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview. ^Annette

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  xonthe edgex
  1

  I have called 15 times in the span for 5 hours. No one will pick up the phone. The reason I'm calling is because of an error made on this branch's behalf. Awful service.

  Response from the owner

  Hello, thanks for letting us know what happened. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian

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  Simoni Miranda
  1

  Bad management. Only one teller working, a long line and several Managers around. In my point of view as customer and customer service representative this is a totally disrespect with the clients. It should be at least 2 tellers working, poor lady. *UPDATED after Bank response. When the BOFA App allows people to do everything including withdrawal a high amount of money so Yes.. I'll save time using the app. Meantime you should add more teller to your facility because your App cannot make everything. Not excused ok!

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

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  Ken Ke-Chiang Chen
  1

  when 05/03(Mon) 11:35 am, worst experience ever, one teller working , long line inside and outside, manager walking around totally disrespect customers and treat customers like dirt. BOA uses this as a way to force customers use ATM. mobile app, cut cost, save money. But the customers come in to branch because ATM and mobile app can't do every transaction. I need a large amount bank check (over $5000) in a hurry, and it took over one hour wait in line.

  Response from the owner

  Good morning Ke-Chiang. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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  Guled Elmi
  1

  Making history here writing my first ever review. This branch has the worst customer experience I have ever seen. They don’t seem to care about helping customers and they talk very rude and disrespectful manner. They are tarnishing the reputation of Bank of America.

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  Todd Wood
  1

  Only branch that is supposed to be open until 1 pm on Saturday and they are closed.

  Response from the owner

  Hi Todd, thanks for reaching out to us. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. ^christian

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  Justin Shariat
  1

  Absolutely one of the worst Bank of Americas that I have seen. Severely understaffed and never able to provide even the most basic of services. Need quarters? Not today! Need a notary? Nope. Bank of America should just turn this into an ATM if this is all the effort that they are going to put into maintaining this location.