Bank of America Financial Center State St, Santa Barbara

Bank of America Financial Center Reviews

• Z

  Zane Schouten
  5

  Had a great experience replacing my debit card here in a tough situation, they were really helpful. Jarred Palmquist in particular was very attentive and helpful through this process. Totally recommend this office!

  Response from the owner

  Hi, Zane. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• S

  Shirin Shamloo
  3

  The staff including the manager mean well, but I've had to be there 4 times so far for a business. For example, I revisited the branch after a month because I didn't receive the document that they arranged to be mailed to me. Another request was put in and by the time it reached me, the bank's policy got changed. However, my partner happened to get the same document that I needed at his first appointment. I have also made attempts to reach them by phone, and I had no luck. I can't wait to be done soon on my 5th visit.

  Response from the owner

  Hi Shirin, we know your time is valuable and apologize for your experience. We certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• B

  Brian Helt
  5

  Cesar is the man! My wife and I needed to do a blazingly quick transfer without an appointment, and Cesar was able to see us without an appointment. He was incredibly helpful and patient with us, and made sure that everything went smoothly.

  Response from the owner

  Hi, Brian. Thanks for letting us know how helpful Cesar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• J

  Josette Uline
  1

  9am and only 1 teller. Waited 20 min and the line never moved. Came back at 1015am still only 1 teller. 4 personal bankers and at least 1 "manager". 6 people in line waiting for the 1 teller. 🤦‍♀️

  Response from the owner

  Hi Josette. Thanks for the feedback and we’ll certainly be sharing your feedback with our leadership team. We appreciate you coming in. We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^susan

• A

  Aaron g
  1

  Anything more than a deposit then your out of luck. If you need anything out of the ordinary like a cashier's check or a wire then you have to make an appointment which is always days out. I only bank here since its business related. Save yourself and go to a local bank where they will respect and not waste your time.

• J

  Julio Ortega
  1

  If I could give zero stars I would. Extremely slow service with no sense of urgency , managers are talking and on thier phones not doing anything to expedite things canceling my account and swapping banks do yourself a favor and skip this place

  Response from the owner

  Hi, Julio. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• R

  Rob C
  1

  This is the absolute worst bank branch I have ever stepped inside. The “manager” is absolutely clueless and lectured me when I asked why there was a 20 minute line and only one teller. If you like rude, ignorant and incompetent employees, this is the place for you!

• M

  Marc Liberts
  4

  Good BofA branch because it is big and the staff are nice and helpful. Bullet proof glass at the tellers is not obtrusive. I like this branch.

• A

  Andrea Johnson
  2

  How come no one answers any phone call at this branch???