Austin Bank E Commerce St, Jacksonville

Austin Bank Reviews

• J

  Jeff Smith
  1

  Unable to cancel stolen credit card. my wife’s purse was stolen so we called to cancel our credit card, we reached a number for Austin Bank, we got some lady in a foreign country and she said she could not access our information. She said call back on Tuesday, Monday is a holiday and report your card is stolen. I guess Austin Bank isn’t concerned if all my money is drained out of my account. We had several other credit cards, that were stolen as well and we were able to cancel all of them quickly and easily. It was only Austin Bank that doesn’t think it’s important to cancel stolen credit cards.

  Response from the owner

  Mr. Smith, if you have the AB Card Alerts app, you can turn your card off from the app. I am not sure why you cannot report to the after hours card number found on our website. I apologize for the I’m on eminence and would encourage you to call the after hours number found on our website. Maebeth Cotton

• J

  James Hall
  1

  Austin bank is a terrible bank. They block my debit card every month when my cell phone bill is blocked due to fraud detection and then I cannot get it unblocked until someone is at this bank so Monday to Friday only during business hours when it's not a holiday. If you want to have access to your money this is not the bank for you

• F

  Farhad Azad
  5

  We have recently moved to Jacksonville from Dallas. Since here is no Wells Fargo in Jacksonville, we decided to open a new account. Everyone recommend Austin Bank so we went in. Jentrie Tarrant helped us to setup our new checking account and we would like to thank her, because she made everything very smooth and enjoyable.

• B

  Bruce Evans
  5

  Every time I deal with the Austin Bank employees I am so glad to be a customer of this bank

  Response from the owner

  Thank you, Bruce. That is exactly what we strive for. Glad to have you as a customer.

• M

  Margie Evans
  5

  Always get friendly professional service here.

  Response from the owner

  Thank you, Margie. We are glad you are happy with our service. Thank you for being a customer.

• s

  sreylen ly
  5

  Good service friendly and treat you like family

  Response from the owner

  Thank you for your review! Glad to have you as a customer.

• T

  Terunda Montgomery
  5

  The best place to bank in East Texas

• A

  Anastasia Wilford
  4

  Everyone here treats you like family.