Atlantic Union Bank W Main St, Orange

Atlantic Union Bank Reviews

• F

  Freedom Liberty
  1

  0/5 The branch manager Melinda basically tried forcing my hand with my tax return to pay $76 for overdraft fees (2 at 36 a piece) for an account that was at 0.00 since January (last time I used it). My account was set up so it couldn't go in the negative. Apparently they allowed it to still go in the negative even though it's set up to deny purchases when it would put it in the negative. When I called recently when I noticed they said sometimes they can't stop the charge but never informed me that ahead of time. They actually I originally told me the opposite. Very sneaky and deliberate actions on their part to try and make you overdraft. She was under the impression that I had already sent my tax return to the account and told me verbatim "that this money is owed to the bank and they are going to take it no matter what, after that they'll send you a cashier's check for the rest of it, if I don't choose to keep the account". This is also the only bank in 15 years that I've had fraudulent charges on bc their lack of security measures. Very obvious fraudulent charges. So many better banks in town! Staff acts inconvenienced when you ask for certain bills.

  Response from the owner

  Hello Freedom! I am sorry to hear that your experience with us was less than 5 star. Please be certain that this information will be forwarded to the appropriate area for review and response. If you have any additional concerns or have anything we could assist with, do not hesitate to reach out to our Customer Care Center at 800-990-4828 and we would be glad to help. I apologize for any inconvenience this may have caused you. Thanks-Maiya

• M

  Mollie K.
  5

  Atlantic Union Bank is a wonderful bank. It does an amazing job at keeping your accounts safe. The customer service is extremely helpful. The bank has changed names through the years but it will always be a bank with quality service.

  Response from the owner

  Hello Mollie! Thank you for that wonderful review! We are so pleased to hear this feedback and want to let you know that we appreciate you taking the time to leave this! We hope you have a great day and stay safe! - Leah

• C

  Chris Morgan
  2

  My credit score is 650. This bank sent me a credit card application that was denied.

• M

  Monica Simmons
  5

  This is the best bank. Rose and Melinda are two great woman!

• B

  Betty Nicholson
  5

  Ive been with them they are good

  Response from the owner

  Thank you for taking the time and leaving us a 5 star review, we really appreciate it! Please reach out to us at [email protected] if you would like to share your experience or give a shout out to a teammate. Have a great day! -Maiya

• M

  Mawusi Madame
  1

  Worst bank in Orange . The customer service sucks

  Response from the owner

  Hello Tamiya, we are sorry to hear this and would like the opportunity to learn about your experience. Please reach out to us at [email protected] with feedback so that we can improve. We look forward to hearing from you! - Leah