Atlantic Union Bank Mechanicsville Tpke, Mechanicsville

Atlantic Union Bank Reviews

• Z

  Zelda Brooks
  5

  Just wanted to say I have absolutely loved my experience with this branch! I have been a customer of Atlantic union bank since I was a teenager and have always been impressed by their stellar customer service. Everyone at this branch is friendly and accommodating. Kathy was very pleasant and helpful with some paperwork I had to complete. Both of my interactions with her and this branch were absolutely amazing!

  Response from the owner

  Hi Zelda! Thank you for taking the time and leaving a 5 star review for our Mechanicsville team, we really appreciate it. We are so happy to hear of the exceptional customer. service and will be sure to advise the team. Thank you and have a great day! -Maiya

• E

  Emma Nelson
  1

  Made an appointment to close out an account of a lost loved one. We were treated like a burden. The entire appointment was a hot mess.

  Response from the owner

  Hello Emma. Thank you for sharing this information with us. I am sorry to hear that your appointment was not handled to the level of expectation. I will be sure to provide this information to the Market Leader of this branch to review and address the matter. Thanks-Maiya

• s

  shirl peyton
  1

  Poor customer service. Rude bank teller offered no assistance in helping me with an ongoing problem Im having with this bank. Instead of answering my questions she just cuts off the mic and walks away.

  Response from the owner

  Hi Shirl! I am sorry to hear about your less than 5 star experience with our Mechanicsville branch. I would be able to provide the feedback and research the experience with a bit more detail. Would you be able to send an email to [email protected] to provide the details of the experience for us to review? I hope to hear from you. Thanks-Maiya

• D

  Dwayne Castello
  1

  Poor customer service as if you have an issue or a problem they don’t agree with they cut you off and say you are being argumentative and don’t address the issue .

  Response from the owner

  Hi Dwayne! Thank you for reaching out. We are sorry to hear of your recent experience with the Mechanicsville Team. Atlantic Union Bank always strives to provide the best customer service with every customer. To ensure that you receive clarity regarding the issues and concerns mentioned, I will be having a teammate reach out to you soon and discuss further. Thank you and have a great day! -Renee

• C

  C Douglas Edwards
  5

  very nice staff. i rushed to the bank late one saturday morning to make a deposit before the 12pm closing. i had to anxiously wait my turn in the drive through before i moved up to the tube. i checked my watch, which is sometimes a minute fast or slow, and it read 12:01. maybe the pessimism in me told me to be prepared for a 'sorry we're closed' response, but no, the teller was kind and greeted me with a smile.

  Response from the owner

  C Douglas, thank you for sharing your experience with our Mechanicsville branch! We appreciate your review and thank you for the 5 stars! Feel free to email us at [email protected] if you would like to shout out a particular teammate! Have a great day and stay safe! - Leah

• A

  Andrew Patterson
  5

  Super friendly staff and quick service for a bank. Have always loved banking with Union. It is never super busy so I can get in and get out quickly. Drive through services are a plus too!

  Response from the owner

  Andrew, we are so glad to hear these kinds words, thank you so much for sharing your experience! We will be sure to forward this compliment to your local branch as well! Thanks, -W.G.