Atlantic Union Bank W Main St, Salem

Atlantic Union Bank Reviews

• B

  Brian Woolwine
  5

  Always have a wonderful experience when I visit the Salem branch. Anyone who is complaining about the speed of the drive thru, would have a different opinion if they were first in line.

  Response from the owner

  Hi Brian! Thank you for taking the time to leave our West Salem Branch a 5 star review, we really appreciate it! We are happy to hear that you have a wonderful experience every time you visit and will be sure to share your feedback with the West Salem teammates. Thanks and have a great day! -Renee

• R

  Rob Wilburn
  1

  Too many fees......ive got hit with three over draft fees because our gym memberships were due....i understand how over draft works but three separate fees??!! Not to mention im pretty sure they see that i get direct deposit the same time weekly for the same amount! I called to get at least one of the charges reversed never once heard back from the so called manager!! This is twice now shes been too busy to return my calls!! I deposit about 5 thousand a month into this account between my job and my side business however after today i would be better off going to freedom first or some pre paid account at walmart! In other words this bank is poorly managed....the stifle you with fees and its just not worth it!! Im yanking my money out and closing this account asap!!

  Response from the owner

  Rob , I'm sorry to hear your experience was not a positive one. We would be happy to review your account. Please contact us at 1-800-990-4828. We are open Monday-Friday 8 am to 8 pm and Saturday 9am-5pm (closed Thanksgiving). We value you as a customer and would be happy to help you with this concern. J.L

• R

  Robert Steen
  1

  Slowest drive thru is SW Virginia!!! Branch manager is completely incompetent and shouldn't be allowed anywhere near a bank or any other financial institution.

  Response from the owner

  Robert , we are sorry to hear about this. Please email us at [email protected] with more details regarding your experience so that we can look into this for you. We look forward to hearing from you! - Leah

• B

  Brenda McGuire
  5

  We do all of our banking here. The tellers have gotten to know our faces! Great customer service and quick teller lines!

  Response from the owner

  Brenda , thank you so much for your feedback! We certainly appreciate you taking the time to share your experience at the Salem branch. I will share your feedback with the branch staff. Thank you again, have a great day! JL

• K

  Kyle Cook
  5

  Been dealing with them since beginning of salem bank and trust. Both with business and personal accounts. Always been well taken care of! Thanks

  Response from the owner

  Hi Kyle, thank you for this great feedback and the 5 star review! We are so pleased to hear that both your personal and business needs are being well taken care of by our Salem branch teammates. Give us a call if you have any questions or concerns! Have a great day and stay safe! - Leah

• B

  Brenda Ratcliffe
  5

  I have been dealing with this bank through all the name changes for 40 years and I have had good service. Never thought about changing

  Response from the owner

  Brenda , Thank you for for being a long time customer! We are glad to hear you have received good service! We appreciate and value our customers at Atlantic Union Bank. JL

• J

  Judy Mattox
  1

  Drive thru deposit is very slow between 1-2 pm

• T

  Tuggle Miles
  5

  A user friendly bank. Awesome service.

  Response from the owner

  Hello! Thank you so much for your 5 star rating and the review that you have left us. We appreciate your feedback and encourage you to reach out to us if you ever have any other questions or concerns! Have a great day! - Leah

• s

  steve bahr
  1

  I always get an answering machine

  Response from the owner

  Hello Steve, thank you for reaching out and sharing this feedback with us. I will be sure to share this with the branch manager of this location. Please feel free to reach out to us at [email protected] and we will be happy to assist you or get you in touch with a teammate who can assist you! - Leah

• S

  Stuart Ramsey
  5

  Set up new account in no time

  Response from the owner

  Hi Stuart, thanks for sharing your experience. We're happy to have you apart of the Union family. -SA