Arvest Bank S Noland Rd, Independence

Arvest Bank Reviews

• R

  R
  5

  Always polite, professional and efficient. Note: Drive-through only, lobby is closed. But still able to offer most services. The tellers at the drive-through are great. Been an Arvest customer for nearly 20 years and am very pleased. No matter what branch I've gone to, the people are polite and customer service is top-notch!

  Response from the owner

  Hi Rachel, thank you for the five-star review! We truly appreciate you as a customer! Thank you!!

• K

  KIPPVETTI LUCIANO
  5

  Maybe slow is the day is long but they're efficient and I know how to count right and that's all that matters when you're talking about my money get it right or get Got the Italian motto

  Response from the owner

  Thank you for the five-star review! We will be sure to share this feedback with the team!

• M

  MarLa S.
  5

  I learned of this bank when I received a mortgage loan in 2012 and it was so effortless. No issues. I sold my home this year. I've had an checking account with this bank since 2017. Awesome customer service at this location! Everyone greets you with a smile and acts as if they've known you forever. They often call you by your name and are super friendly. I love this location because they are ALWAYS eager to help, even when an issue arises, they stay professional, polite, and offer options of assistance.

• J

  Josh Leonard
  1

  I would seriously give negative stars if I could...... I want to tell people to RUN AS FAST AS YOU CAN TO ANOTHER BANK since these people have treated me with huge disrespect that I will do anything I can do to keep people from using them. They took and deposited a check into my account then they tried to say it was a bad check and locked my account but come to find out I got a letter telling me they were closing my account because of suspicious activity. They were treating me like a criminal and basically weren't even apologizing ever and I wasn't doing anything wrong. They closed my account without warning.

  Response from the owner

  Hi Josh, we always aim to deliver a great customer experience, so we would like to sincerely apologize for your recent troubles regarding your account. We understand that this situation must have been frustrating, and we would like to see how we can make things right. Would you mind sending your contact information to [email protected] so we can listen and learn more about your recent experience?

• S

  Sylvia Wightman
  1

  I have banked with this branch for years. I don't do a lot of banking through this account, yet I've encountered problems with their ATM more than once. Just a few days ago, I deposited cash into the ATM and the machine encountered an error. It took my cash, but didn't credit it to my account; instead, it printed a slip indicating I would need to contact the financial institution. I had to file a dispute in an attempt to recover my funds. Arvest issued a provisional credit, but the matter remains unresolved. It looks like they stole $180 from me, all thanks to their faulty ATM. Don't let Arvest steal from you too; bank elsewhere.

  Response from the owner

  Sylvia Wightman We’re so sorry to see this. We’d like to discuss what happened. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

• K

  Krista Manbeck
  2

  Worst bank ever. Just opened an account. Had to ask for everything in store they did not make me feel welcome by any means, got no paperwork nothing. Before I opened this account I asked specific questions and asked many many times if they were positive . MULTIPLE people said what I needed to hear. Fast forward I go to pull money out and cant . They had placed a hold on my check after I specifically asked them multiple times if any type of hold would be placed on my check. They said no. That is false and now I cannot access my money. Only giving them two stars because a few of them did try to help. Also anytime you call into customer service expect to be waiting 15-20 minutes just to get to a representative .Horrible horrible customer service full of people who lie and then the company is not willing to fix it .After they stop holding my money hostage I will be closing my account and making it a goal to let everyone know how horrible this company is

  Response from the owner

  Krista Kissel, We’re so sorry to hear about this. We’d like to discuss it with you. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

• R

  Ryan Epperson
  1

  I will never use this bank tried to cash a check from a customer and they needed 2 forms of I'd staff was rude from the start .If you could give 0 stars I would.!

  Response from the owner

  We're very sorry to hear this, Ryan. We would like to connect you to a member of local management to listen and learn more. Will you please send us your name and contact phone number to [email protected]?

• M

  Mel B
  4

  Friendly, clean, good bank just don't forget to sign up online or you'll get a monthly fee

  Response from the owner

  Thank you so much for sharing your feedback with us, Mel. If you're willing, we'd love to learn more about your experiences with this location. Would you please send us an email to [email protected]? We’d like to connect.

• R

  Robin Davis
  5

  I love this bank branch...they are fast and there is never a huge line. The staff welcomes me, my daughter and our pet with open arns. Best bank Ever!

• N

  Natalie Martin
  5

  Love this location! I have had problems at the ATM machine several times however the staff is phenomenal! Yetta is so nice & helpful!!

  Response from the owner

  Natalie Martin Awesome! We’re so glad you had a good experience with Arvest. Thank you for your review!