Arvest Bank S Peoria Ave, Tulsa

Arvest Bank Reviews

• J

  JC Messenger
  2

  Very slow drive through with conflicting signs posted about the hours and days open. I usually try to use a different (and quicker) branch, but this one is the closest to my home. It doesn’t matter the day or time I go - it is always super slow.

  Response from the owner

  We are very sorry to hear about your long wait times at this location. If you would let us, we would like to listen and learn more about your experience. Would you please send your name and number to [email protected] so that we can connect you with a member of management?

• C

  Christina Shannon
  1

  Prior to covid this branch was awesome! But once covid hit it was like the branch died! It was taking 25-45 min just to make a deposit. That didn’t change when the lobby opened either. BUT NOW YOU CANT EVEN GET A CASHIERS CHECK IN THE DRIVE THRU??? What is that? It’s like they’re trying to make people go to other locations. Hate to see Arvest go down like this.

  Response from the owner

  Hi Christina, we are sorry to hear that you feel this way. We'd like to listen and learn more about your experience. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• W

  Wayde Jenkins
  1

  OMG the incompetence of this bank. You can tell these tellers specifically what to accomplish in no unclear words, and still can't get things right. Very clearly owned by Walmart. The one on 71st in Tulsa lost my check. This one cannot get things right. If you'd pay attention, or train better you might be able. Take the stupid mask off, and concentrate on business. One more time, after the last few and I'm out.

  Response from the owner

  Hi Wayde. We are very sorry to hear you are unsatisfied with your experience at this location. We’d like to connect you with a member of local management to listen and learn more. Would you please send your contact number to [email protected]?

• J

  Jeff Jensen
  1

  How can the drive through be slower now that the lobby is closed? Is it a staffing issue or does the company not want to pay for staff? It's gotten terrible here. Please do something to fix this issue.

  Response from the owner

  Hi Jeff, we're sorry to hear about this experience. Would you please send us an email to [email protected] with your name, phone number, and more details about this visit? We'd like to connect to listen and learn how we be better.

• N

  Natasha Lawson
  1

  There's nothing like waiting in the drive thru for 20 minutes, watching all the other lanes go through quickly. The count right now is 6 other vehicles helped that showed up after us. I did get an apology about being backed up but I am not sure how helping all the other lanes before giving us our easy withdrawal is the best way to keep a long time customer happy. Side note: I would be more understanding if it was a one time occurrence but every single time I have been to this branch it has been like this.

• M

  Megan McCann
  5

  I never thought I'd be posting this good of a review about Arvest, but I went into the branch yesterday, and Jessica was awesome! She got us taken care of quickly and on our way. Hands down the best customer service I've ever received from Arvest!

  Response from the owner

  Hi Megan, we're so happy to see this! Customer service is a top priority for Arvest, so we are glad to hear that you had a good experience at our Peoria Ave branch. Thank you so much for taking the time to write this review. We will be sure to pass along your kind words to Jessica and her team!

• J

  John Duckworth
  1

  Once was a good bank. Now if you have a problem and are expecting a call back forget about it. Was shorted $100 and hadn't left the counter. I told them go ahead and count what they gave me check my pockets I hadn't moved. I was told they would check the register in if there was a difference they would call me back either way. Well it wouldn't be different in your drawer if the employee had put it in her pocket. Furthermore they are supposed to count the money in front of you. She went behind a wall. After a week I called then went in to check....nobody remembered. Then yesterday at the end of the business day they found someone else on my account but couldn't do anything about it??!!! Today it's fixed but still did not get a phone call. Update they called after my review to tell me "that's unfortunate". Which I understand they can't do anything about it they have dropped the ball too much but don't call to rub it in. P.s. Arvest I don't need your counseling or sympathetic hear just look into it when you find a strange person on someone else's account. Call your customers back when you say you will.

• B

  BRIAN & REBECCA BIER
  1

  The night deposit is Where the ATM is And your unable to do your deposit in a timely fashion due to the ATM I get off in the evening And have to sit for an hour in your lane flew night deposit because the ATM

  Response from the owner

  We're sorry to hear this and apologize for any inconvenience. We would like to connect you to a member of local management to learn more. Will you please send us your name and contact phone number to [email protected]?

• T

  Tamara Brickey
  2

  The teller at drive thru are horrible they rather be talking to each other then getting their customers wait on it usually takes me almost 30-45 minutes if I am not the only car in the commercial line.

  Response from the owner

  Hi Tamara, we’re so sorry to hear that you feel this way and to learn of your recent visit to our drive-thru. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience so that we can make things right. Would you please send us your name and contact phone number to [email protected] so that we can connect you to a member of local management?

• I

  Israel Harmon
  1

  Absolutely the worst Bank I’ve ever done business with especially the branch on south Peoria! Literally sitting in line for 20 min being 2nd in line absolutely ridiculous

  Response from the owner

  Hi Israel, we’re terribly sorry to hear that you haven’t experienced great customer service while banking at Arvest and even more sorry to learn about this recent experience at our S Peoria Ave branch. We would like to speak with you about your previous experiences with our bank so that we can learn and improve. Would you mind sending your contact information to [email protected] so we can connect with you?