Arvest Bank E 91st St, Tulsa

Arvest Bank Reviews

• K

  Katy George
  1

  Arvest made everyone late for work today… Why is the 91st Branch soooo slow. Pulled up this morning @9:10a.m. It’s currently 9:30 and 2 cars have been helped in 20 minutes…. Arvest I read reviews this was a problem 4 years ago, how is this still a thing???

  Response from the owner

  Hi Katy, we are very sorry to hear this as we know your time is very important to you. Would you please send us your contact number to [email protected] so that we can connect you with a member of local management to listen and learn more about your experience?

• C

  C G
  1

  Don’t bother coming in to speak with any representative over banking matters. Sat in the lobby for 20 minutes while two employees sat in their offices alone, enjoying their day surfing the web. I will be switching banks as soon as possible. Response to reply: I don’t need to bother wasting more of my time speaking to local management when it was the assistant manager of the bank who was one of the employees sitting in his office without bothering to assist.

  Response from the owner

  We are very sorry to hear about your experience. We know your time is valuable and we would like to connect you with a member of local management to listen and learn more. Would you please send your contact information to [email protected]?

• S

  Sandra Christian
  5

  91st and Delaware is by far my favorite branch! I've worked for two companies that use Arvest for deposits and had to use several branches over the years. I LOVE this branch. Very friendly, quick service. Especially Brittany!! She remembered me from a few years back. She goes the extra mile for her customers and greets them by name everyday. Always has a smile and a great attitude.

  Response from the owner

  We really appreciate your feedback and will share it with Brittany and the rest of the team! Thank you so much for your five-star review, Sandra!

• P

  Phoenix Anne
  1

  I'm so glad Arvest isn't my regular bank! I was making a Girl Scout deposit at the 91st and Delawsre branch, and I sat in the drive through for like 5 minutes waiting and nobody said anything not even like "be with you in a minute"...and I noticed the other waiting car hadn't even talked to them yet so I pressed call and after a minute someone asked how I was, I said "I'd be better if I could complete this transaction" then someone else asked how much I was depositing...like did you even count it?! Then she asked if I needed anything else and told me to have a good day before I had even finished responding. The last time I deposited here it was also really slow, so this isn't the first time.

  Response from the owner

  Hi Phoenix, we understand that your time is valuable, and we’re truly sorry to hear that you have experienced a long wait before being assisted at our E. 91st Street location. Customer service is our top priority at Arvest, so we would like to discuss your experiences with this location so that we can learn and improve. Would you please send your contact information to [email protected] so that we can connect with you?

• T

  Terri Smith
  1

  I have been banking with Arvest for nearly 20 years and have always loved Arvest and had only 1 problem in all these years until now. The 91st & Delaware branch is such an easy branch for me to use because it is next to the City Plex towers where I work making it so quick and easy to pop in during lunch or after work. Until the last few months the staffing has really gone downhill and the wait time in the drive-thru has become outrageous. The first time it happened was a few weeks ago, when I was finally so tired of waiting I went into the lobby to do business. And no the lobby was not busy, once I walked in there were only 2 customers including myself. So I chalked it up to a one time thing and the next time would be better. But today a friend from work used the same drive-thru and there were only 3 cars including herself and the wait was well over 20 minutes. I'm not sure if they do not have enough tellers or the tellers just hate their jobs or they have a fun time making customers wait and waste away their lunch hour. But whatever it is this branch has now become my least fave branch. When I am asked what bank I use I proudly say "I use Arvest. They are great and I never have a problem with them. " But I'm not sure I will do that anymore or at least advise not to use the 91st branch location. I can tell you when I have experienced the long wait time there have been 4 tellers at the counter. Please fix the issue with this location, I really love the convenience it offers but it has really become less of a convenience and more of a hassle and source of frustration. With the change of Arvest banking hours, which I totally understand any reasoning behind the hours change, its hard to make it to a different branch on my way home from work before they close.

  Response from the owner

  Terri Smith - We’re so sorry to hear about this. We’d like to connect you with the local management team to listen and learn more. Could you please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

• B

  Barry Makockiner
  1

  Can I give less than a one star review? The teller Diana or Diane or whoever was so condescending and rude to me throughout the duration of the time I spent there. Never have I felt more unwanted and not cared about there. It seemed like my needs weren’t even important. I love Arvest but I’ll never come back to this location ever again.

  Response from the owner

  Barry, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Wo uld you please email [email protected] with your phone number so we can have management follow up?

• J

  Jeff Smith
  1

  Seemingly nice people. There is no real customer service here, just their popcorn machine to make you think that. They do not help you with anything and they do not offer any accounts that are worth having. You can make more interest by putting your money in the ground and watching it grow there, than by putting it in an Arvest account. Don't forget about the fees, they will nickel and dime you as much as they can.

  Response from the owner

  Jeff, we're sorry to hear about this. We want to talk to you about this. When you can, please email us at [email protected] with your contact information. You can also call us at (866) 952-9523 and we can have local management follow up.

• M

  Minmay Yang
  1

  Went in to request for a new debit card because it wasn't reading the swipe at qt and restaurants. Mind you, not all places take the chip. The lady looked at me with a stupid face and chuckled at me asking if I'm using it right. "It's a chip, not swipe". No. A debit/credit card had 3 ways of identification. 1. The chip 2. Swipe 3. The card number.

  Response from the owner

  Minmay, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• P

  Patricia Breeckner
  4

  The wait was there, but things kept moving effectively.

  Response from the owner

  Hi Patricia! Thank you for this good review! We will be sure to share this with the team!

• S

  Samuel Nelson
  1

  Horrible customer service!!! Was on hold for 45 minutes to finally talk to someone who quickly transferred me and put me on hold again. Estimated wait time over 30 minutes!!! Ridiculous!!!

  Response from the owner

  Hi Samuel, we’re so sorry to hear that you feel this way and to learn of your recent experience with our customer service line. We would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?