Arvest Bank Arcade, Little Rock

Arvest Bank Reviews

• k

  kendra brown
  2

  I really do understand that due to Covid y’all are doing appointments to come in the lobby but at the very least could we get one real drive thru teller line. A virtual teller does nothing for me if the ATM is rejecting my cash and then the best customer service in the world (sarcasm entered here) to tell somebody to just drive 20 minutes out of their way to put a couple dollars in their bank account because the location was done taking lobby appointments for the day.

  Response from the owner

  Hi Kendra, we understand your frustration with the new technology and would like to learn more about your experiences. Please email us at [email protected] with your name, phone number, and additional details. We'd like to listen and learn how we can improve.

• A

  Ashton
  4

  This location is much faster than the one by my house and I can do most of my business with the atm features. Usually, I love this location. However, the last 2 times I've used the "virtual teller atm" $5 has mysteriously disappeared from my cash deposit. The first time it happened I assumed I misscounted but today I know for a fact there were 3 $5 bills in my deposit. I noticed the deposit amount was off and selected to return the bills and only 2 of the $5 bills were returned. I don't know if the money is getting stuck in the machine or what's going on but I won't be using that machine (3rd drive thru lane) for my cash deposits anymore.

  Response from the owner

  Hi Ashton, thank you for bringing this to our attention. Would you please send us an email to [email protected] with your full name and phone number? We want to connect you with our management team for assistance.

• S

  Steve Lewandowski
  3

  The arcade location is terribly slow, wherher they have one or two cars. Lobby is still closed for what reason I do not know everyone else seems to be able to handle being open and safe. UPDATE. recieved a call from regional manager. Concerned and eager to help cut the wait times. Customer service is great! ..... but still 15 min. Wait. Finally left. Again. 4th time.

  Response from the owner

  Hi Steve, we’re sorry to hear that you feel this way and understand your frustrations. If you would let us, we would like to connect you to a member of local management to discuss more. Would you please send us your name and contact phone number to [email protected]?

• T

  Trey Willis
  5

  Walked in with my same sex marriage licence from Chicago and photo ID to change my name on our joint account to match my husbands name. I was apprehensive there may have been some awkwardness, an insensitive comment, but both people I spoke with were totally helpful and job done. New cards with the new name on its way :-)

• C

  Courtney Mitchell
  5

  Bekka was very supportive, answered all my questions and went above and beyond in helping assist with my family’s banking needs. She is a vital asset to this organization and I will refer friends due to her stellar customer care during our visit!

  Response from the owner

  Hi Courtney, we’re so happy to hear that our associate at the Arcade branch in Little Rock was helpful, and provided you and your family with great customer service! Thank you for taking the time to write this review. We will be sure to pass along your kind words to this branch!

• C

  Carla Blanco
  1

  They had 5 staff members and 0 people inside 2 car in the drive thru me being one . Took forever . Get somebody to assist me. Always had a awful experience here . Very un-happy .

  Response from the owner

  carla lisama, we’re so sorry to hear about this. We’d like to discuss it with you. Could you please email [email protected] with your phone number so we can have local management follow up?

• T

  TheZizikia
  1

  So, a teller doesn't know how to type and puts my money in someone else's account, now i get to wait over 10 days for arvest to decide if I get my money back or not? Is this some sort of joke?

  Response from the owner

  TheZizikia, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your name and phone number so we can have management follow up?

• b

  britany abernathy
  1

  Husband cashed his check here and was cheated out of two dollars, no receipt or anything and they didn't even put it in our account.

  Response from the owner

  Hi Britany, we’re sorry to hear about your experience at this locations. If you would let us, we would like to connect you to a member of local management to discuss more. Would you please send us your name and contact phone number to [email protected]?

• D

  David Mccreery
  5

  Courteous and capable. Unlike other banks and god knows savings and loans of long ago.

  Response from the owner

  Hi David, thank you so much for your kind words regarding our bank! We truly appreciate you taking the time to write a review for our branch in Little Rock, AR. We will be sure to pass it along to the branch.