Arvest Bank N Harrison St, Shawnee

Arvest Bank Reviews

• C

  Carmen Pischedda
  5

  I have noticed improvement lately in speediness and friendliness that wasn't there a year or two ago. In almost 20 years of banking with Arvest, I've never once had a serious problem. Small frustrations here and there but that would be with any bank or any business in general. One thing I do wish would improve is being able to transfer money from my business account to my personal account online. Other banks allow for this so I'm not sure why Arvest doesn't. Other than that, it's a good, reliable bank.

  Response from the owner

  Hi Carmen! Thank you for this five-star review! We will be sure to share this feedback with the team!

• N

  Nic Merryfield
  1

  They do foreign transactions at every other branch with arvest when your a member. Asked if i could open an account an deposit my foreign currency in US dollars and leave it in the account. They told me to go to imagration. So my friend has arvest an hes done it for me, i just dont have an account with them. They obviously dont know their own policies. Place should be shut down of they dont know company policy.

  Response from the owner

  We are very sorry to hear that you are unhappy with your experience and we would like to listen and learn more. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• H

  Haley Day
  2

  I’m a former bank teller, and I understand being short staffed or busy, but whether there are two cars in the drive thru or 10, the staff allows customers to sit for 5 or more minutes without even saying “I’ll be right with you.” I have had poor service my last several visits. I have banked at Arvest for quite some time, and I’m on the verge of switching banks. I’ve visited at different times of the day, and it doesn’t make a difference. Slow no matter when. I’ve driven off and I’ve also gone inside to get the help I need after sitting in the drive thru. Please consider finding more help or training your staff on greeting customers to be informed that we will be helped as soon as possible.

  Response from the owner

  Hi Haley, we understand your frustration and appreciate the feedback. Would you please send us an email to [email protected] with your name, phone number, and any additional details. We would like to listen and learn how we can improve.

• M

  Maxine Rice
  5

  After reading previous negative reviews I didn’t really know what to expect. As soon as I walked through the doors I heard laughter and friendly exchanges between customers and employees!i was greeted by a smiling young lady who immediately asked how could she help me. I had a bit of an unusual request but she diligently and professionally handled it! I say shame on all that gave negative reviews! If I lived in Shawnee I would choose Arvest as my bank! Keep up the good work. God bless you all.

  Response from the owner

  Hi Maxine, thank you for this wonderful review! We're so happy to see this!

• H

  Holly Cantrell
  5

  I regularly use the Harrison branch of Arvest bank in Shawnee, Oklahoma. I prefer this branch, because of the quick, courteous service that I always receive. Often, I don't even have to tell them my name, because they recognize me as soon as I walk in! How often do you receive service like that in this fast paced world?! They are quick, efficient and friendly. My husband and I have been happy Arvest customers for years now.

• N

  Nick Dingus
  1

  Received no communication that an old account of mine had been overdrawn. I found out when they sent it to collections. When I called Arvest to find out jm what was going on, they gave me no answers, not even what the charges were for. They told me I could find out what the charges were for but I would have to go to their branch and PAY for an account research to find out what the charges were for.

  Response from the owner

  Hi Nick, we're very sorry to hear this and understand your frustration. We would like to connect you to a member of local management to provide further assistance regarding your account. Will you please send us your name and contact phone number to [email protected]?

• w

  william cummins
  2

  More convenient for ME, if open at 8? AtLeast drive thru? Everyone is doing what THEY want, not the customer!!!!

  Response from the owner

  William, we are sorry to hear that you are unsatisfied with the hours of this location. We understand your frustration and we would like to connect you with a member of local management to listen and learn more. Would you please send your contact number to [email protected]?

• K

  Krista Jimerson
  1

  As a business person myself. Trying to hurry and come to the bank here to get change. If you consider 25 minutes a hurry....oh my goodness..... terrible....

  Response from the owner

  Hi Krista, we’re so sorry to hear that your recent visit to our location did not meet your expectations and understand the value of your time. Customer service is top priority at Arvest, so we would like to connect you to a member of local management to listen and learn more about your experience. Would you please send your name and contact phone number to [email protected]?

• E

  Eric Chamberlain
  5

  Shawnee is full of entitlement Karen’s so that is the reason for the bad reviews. This is a great bank

  Response from the owner

  Hi Eric! Thanks for taking the time to leave this five-star review! We appreciate it!

• C

  Chris Lankford
  1

  Management is terrible and rude. The tellers kept complaining to one another about getting off work, showing their lack of care. Interest rates and benefits are a joke. Highly recommend banking elsewhere.