Arvest Bank E 31st St, Tulsa

Arvest Bank Reviews

• A

  Al Sa
  5

  Shout out to Breanna at the front desk. Despite the busy day and long line she managed to help us with our many questions and made our banking process go smooth.

  Response from the owner

  Thank you for sharing this great review about your experience with Breanna! We will be sure to share this with her. We are glad to have you in the Arvest family!

• R

  Richard Morgan
  1

  Drive thru is terrible. Long wait times. Understaffed.

  Response from the owner

  Hi Richard, we're sorry to hear about this experience. Would you please send an email to [email protected] with your name, phone number and any additional details you may have about this experience. We'd like to listen and learn so we can be better.

• J

  Joseph Abramovich
  5

  Giving a shout-out to one of the hardest working branches I one of the hardest working areas! Everybody's upset over time, but you handle us well, and I appreciate you, and vouch for you here!!!!!!!

  Response from the owner

  Hi Joseph! Thank you so much for these kind words! We are happy to hear that you have enjoyed your banking experience here and we will be sure to share this with the team!

• J

  James Cole
  1

  Slowest service ever. I have been sitting in the drive thru for almost an hour now. So frustrating wasting time and expensive gas. Maybe you should hire more people so your customers don't pay the price.

• B

  Boyd Reed
  1

  I've been with arvest bank since 1993 and I like that they have various branches all over but if they don't open the lobbies past 4:00 pm I'll be looking for another bank . Most working folks don't get off work until 4 or 5 . And I prefer to do my business inside. Maybe someone should tell them that Tulsa and the state are open for business and quit listening to the cdc .

  Response from the owner

  Hi Boyd, we understand your frustration and apologize for any inconvenience. We'd like to connect you to a member of local management to discuss further. Will you please send your name and contact phone number to [email protected]?

• p

  patricia factory
  1

  I originally was at the Owasso branch and never had any problems what so ever, now I'm at this branch and I'm not satisfied to say the lease. When I opened my account I declined overdraft protection, because I did not want to deal with NSF charges, but guess what I received an NSF charge today, spoke with them on the phone and they said because I have a recurring monthly charge that comes out of this account pretty much they had to send the payment through thus making me get NSF charges. Now this has never happened in the past eventhough they say this is not a new policy, they did not care and would not remove the charge, I'm very disappointed in them at this point and will be looking for a new bank, especially since I have a sizeable settlement in the next month coming my way. Would not recommend them at all!!!

  Response from the owner

  Hi Patricia, we’re so sorry to see this. We would like the opportunity to continue earning your business and understand more about your experience. Would you please send us your name and contact phone number to [email protected]? We’d like to connect.

• C

  Cory Scott
  1

  Horrible drive thru wait times! I’m really considering pulling my checking and savings and start a new account somewhere like Bank of America. If you don’t have accounts here don’t even think about getting one. You will thank me later.

  Response from the owner

  Hi Cory, we’re so sorry to see this. We would like the opportunity to continue earning your business and understand more about your experience. Would you please send us your name and contact phone number to [email protected]? We’d like to connect.

• M

  MrMcgill9
  1

  I have been in line for an hour… I have only moved 2 car spaces…I went he because the 2nd and memorial bank was slow… I think this location takes that slowest bank title…y’all are slower then the snail…pick up the pace please…people don’t deserve suck lousy service from a bank

  Response from the owner

  We’re so sorry to hear about these wait times. We would like to learn more. Would you please send us an email to [email protected] with your name, phone number and additional details about this visit? We’d like to listen and learn how we can improve.

• T

  Tia G
  1

  The bank staff is very slow. They have three people in offices, but only one person was helping the six people waiting in the lobby. It took 2.5 hours just to be seen. They really need to plan their schedule better.

  Response from the owner

  Tia G We’re so sorry to hear about this. We'll definitely forward your feedback to the appropriate team. We’d like to discuss it with you. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.

• P

  Phuc Nguyen
  2

  Service drive thru extremely slow .What is wrong with this?That is unacceptable for customer in hurry.that is usually it takes more than 20 minutes per customer !!!! It is needed to be changed otherwise customer will run away .

  Response from the owner

  We are sorry to hear about your experience with long wait times in the drive thru at this location. We know your time is very important to you. We’d like to connect you with a member of management to listen and learn more. Would you please send your name and contact number to [email protected]?