Arvest Bank Se 29th St, Del City

Arvest Bank Reviews

• C

  Candice Hutchison
  1

  Would give zero stars if I could! Went in today to close an account and the gentleman behind the counter was apparently new and was doing his very best to assist me and my mother with the closing of our accounts. Another employee Katherine, who was also working behind the counter stepped in to assist him with what he was doing which was getting the remaining funds out of our account, very rudely comes behind him standing over his shoulder correcting his every move. Who can learn their job like that, much less learn to be good at their job in those circumstances? Can we say hostile environment? As we were leaving my mother said goodbye to her and accidentally called her the wrong name and she felt the need to correct my mother in front of the entire lobby. We will never be back to this bank! Thankfully we found a better place to take our business! I highly recommend going elsewhere if you are looking for friendly business!

  Response from the owner

  We are very sorry to hear this, Candice. We would like to listen and learn more about your experience. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• A

  Alison Beasley
  1

  I have been with Arvest over 18 years. This is an update to my last review. They are completely closed on Saturday’s, no drive thru or walk in banking. In today’s world this Arvest Bank, this branch is only open M-F 9-4. I would not recommend this bank/branch whatsoever for convenience. They are Due to Covid 19 the lobby is closed and only the drive thru is open. One, let me repeat there is ONLY ONE person working the drive thru which has 4 open lanes and a walk up window. I have been waiting online for 25 minutes. This is ridiculous!

  Response from the owner

  Hi Alison, we’re so sorry to hear that you feel this way and to learn of your recent visit to our location. Customer service is top priority at Arvest, and we would like the opportunity to connect you with a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]?

• M

  Monica Newland
  2

  The actually bank itself isn't too bad but they never fix the ATM and you can never deposit money using it when you need to! You end up having to drive way out of your way to get your money deposited if you are going after hours. It's insane no one checks the ATM regularly!

  Response from the owner

  Monica, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• j

  justin “K9 Operator okc” lott
  2

  When you come in As None member and you're asking questions about accounts. Enquiring about moving accounts to the institution. Then you asked the lady behind the counter if you could change out a $20 bill. And she says no we don't do that for non members but More than happy to go ask. So I stand there for a short period of time and she comes back and hands me my change from the tueni that she broke. And says have a nice day so she was mad at me because her manager told her she could change my one $20 bill 22 $10 bills. Sir next time don't say you cannot do something in then when I hold to it and say yes go talk to your manager &c don't be upset whenever the manager says yes.

  Response from the owner

  Hi Justin, we would like to listen and learn more about this experience with our Del City branch. Would you please send us an email to [email protected] with your name and phone number so we can have a member of management connect with you?

• S

  Stavros Stampul
  5

  I have been with Arvest for many years , there are many reasons for that . Customer Service being the main one .Problems will arise regardless what industry you are in ,what determines a "good buisiness "or not is the way in wich those problems are delt with .Arvest seems to excell at fixing whatever comes up .The C.S.R's i have done buisiness with are just Amazing .Many times going out of thier way to make sure i have been taken care of or shown an easier way .I have several accounts both buisiness and personal , many loans and do transactions almost daily and i could not be more satisfied with thier level of commitment .I know we will do great buisiness for years to come.

  Response from the owner

  We really appreciate your positive feedback and are happy to have you as a member of the Arvest family! Thank you so much for your five-star review, Stavros!

• B

  Brennan Will
  3

  I originally rated 5 stars, but showed up today at 8 am to deposit a check. The lobby doesn't open until 9 and the drive thru had only 1 person working. The drive thru hours are 7:30-6 on weekdays. Arvest used to have 7 am to 7 pm drive thru at every location. These changes aren't convenient for customers

  Response from the owner

  Brennan Will This is great to hear Brennan! We're always happy to help. Thanks for the review!

• N

  Nykki Nyce
  1

  Terrible experience. Incorrect name on my business account. Can't show me documentation that info was correct. Spent over aN hour setting up a account that is totally incorrect. Very frustrated. I will only do business with Midwest City Location. Period

  Response from the owner

  Hi Nykki, we're so sorry to hear this. We would like to listen and learn more. Would you please send us an email with your name and phone number to [email protected] so we can reach out?

• R

  Rick Phillips
  5

  This is a nice friendly bank that has a Community Bank atmosphere. The staff is friendly and courteous and it does everything you expect the bank to do.

  Response from the owner

  Rick Phillips We're so thrilled to hear this! We're glad you had a good experience at Arvest. Thank you for banking with us and for leaving a review!

• J

  James S
  1

  Refuses to notarize ballots for non-customers. It seems they've forgotten that notaries are regulated by the state and not their lawyers and notary fees must be waived for official ballots.

  Response from the owner

  James Sprague Arvest does notarize documents for our customers free of charge, and we'd like the opportunity to earn your business! Please email [email protected] with your phone number or call us at (866) 952-9523 and we'll put you in touch with local management to see how we can help you get started.

• C

  Cheally Elerick
  3

  I have yet to have friendly customer service in the drive thru. However, they were very nice the one time I went inside.

  Response from the owner

  Cheally Elerick We're sorry to hear about your drive thru experience, but we're glad you enjoyed visiting us inside the branch. We will share your feedback with the appropriate team. Thank you for your review!