Arvest Bank AR, Hot Springs Village

Arvest Bank Reviews

• K

  Kimberly Burnett
  5

  I use this branch for work purposes and because the personable service I receive each and every time, I decided to open a personal account with Arvest as well. I love that each teller addresses me by my name and they are all so very friendly. At this branch, you are not just a customer, you are a person and they treat you as such. Brooklyn has been the BEST with me since the first day I ever went there. Pamela is also very warm and professional. I love this branch and try to do all my work and personal banking here vs another branch. I enjoy the friendly and personal service I get. Again, Brooklyn and Pam deserve the highest of acknowledgements for the outstanding service they give to all their customers.

  Response from the owner

  Hi Kimberly! Thank you so much for these kind words. We are thrilled to hear about your wonderful experience! We will be sure to share this with the team! Thanks for the excellent review!

• S

  Susan Allen
  1

  One year ago we had a credit card with Arvest. When we closed out the credit card we owed 20 cents, unbeknownst to us because we never got a statement. After the account was closed they charged us a $20.00 late fee for the 20 cents. Then they reported it to Transunion as a delinquent account, which caused a 47 point reduction in my credit score. ARE YOU KIDDING ME??? It’s no wonder I still bank bank at Communication Federal in Tulsa. If I have an overdraft, they simply transfer the amount out of my $2000 Personal Line of Credit and charge me 2 bucks. They reimburse me for ALL ATM fees, and there are no monthly fees. But I called Arvest this morning and am expecting a call back this afternoon. I will be fair. If the resolution is to my advantage, I will post again. If not, it’s going on Next Door, and I will contact the appropriate federal agency.

  Response from the owner

  Hi Susan, we are sorry to hear this. We would like the opportunity to assist you. Would you please send your contact number to [email protected] so that we can connect you with a member of local management to listen and learn more?

• j

  john Mills
  1

  I went to ATM machine tonight I guys have big car front of me, look like the guys work for arvest bank, I don't know what he doing after 15mins I ask the guy aren you done yeah ? When you done ? He ask me do I look like done yeah and ask me to leave and I didn't do nothing wrong and said if I am not leave he will call the police on me. Then I wait for another 20 mins he still stand there just smoking and I get my phone out he saw it call the police on me I Mean I just want get some cask that is all. Idk why the guy need act like that and need he said sorry to me,because all I want there get some cash that all he shouldn't act like that rude.

  Response from the owner

  john we're sorry to hear about your experience. Could you please send your full name and contact number to [email protected] so we can connect you with management to learn more?

• k

  kevin green
  5

  Heather, Jan and Steve are great. They have helped me through the years with many different situations. And Heather and Steve have given me great advice to protect myself/business. Glad they are at this location. Steve always offers to come to my truck to help me. Seems small, but it’s big to me. I struggle to wear a mask with asthma and breathing/respiratory/sinus surgeries. So it means a lot to me. Thank you Steve. They are always a call away and willing to help. Good hard working people who go above and beyond to help myself and others. (And sense of humor which I enjoy. :) I recommend the three of them if you need assistance. Between the three, they can handle any situation you bring to them. I’m hoping to work more with Jan in the future getting customers vehicle loans. Sorry for the glitch/mistake.?. Please see email. I don’t have a answer of what transpired, makes no sense.

  Response from the owner

  Hi kevin, we're sorry to see this one-star review regarding our Hot Springs Village location. If you'd let us, we would like to connect you to a member of local management to listen and learn more about your experience. Would you please send us your name and contact phone number to [email protected]? We'd like to connect.

• R

  Rickki Rockefeller
  4

  Steve Mock is wonderful. Working with the customer is an asset of his.

• S

  Sherry Chilton
  5

  A lot of warm welcomes and outreaches which were quite thoughtful. We experienced only one communication bump with online banking registration/signup that resuled in monthly fees that were ultimately stopped. Otherwise this branch is a true delight with which to deal: friendly, courteous, efficient and earning our trust after 36 years with a federal credit union.

  Response from the owner

  Hi Sherry, we're pleased to hear about your positive experience at our Hot Springs Village location! Welcome to the Arvest family!

• D

  Douglas Bronsink
  5

  Great and knowledgeable staff that genuinely care about their customers!

  Response from the owner

  Hi Douglas! Thank you for the five-star review! We are thrilled to hear about your wonderful experience at this location and we will be sure to share this with the team!

• D

  Dennis Simpson
  5

  Great ppl, great service, fair rates and great locations

  Response from the owner

  Hi Dennis! Thank you for the five-star review! We are so happy to have you in the Arvest family!

• A

  Adam Ham
  1

  I've had an account there for over 5yrs, n still can't hardly get a check cashed.

  Response from the owner

  We are sorry to hear that you are experiencing difficulties cashing your checks, Adam. We'd like to listen and learn more. Would you please send your contact number to [email protected] so that we can connect you with a member of local management?

• T

  Trina Samuels
  1

  Worst bank ever dealt with. Putting a hold on a check just because we used the ATM to deposit. Now she has to be without diapers and food.

  Response from the owner

  Trina, e’re so sorry to see this. We’d like to discuss what happened. Would you please email [email protected] with your phone number so we can have local management follow up?