Arvest Bank N 1st St, Jacksonville

Arvest Bank Reviews

• D

  Daniel White
  1

  Had an employee very adimantly try to charge myself 10 dollars per replacement card. After telling him that I've never had arvest charge me for a replacement card he got upset. A 5 min phone call to customer service and I was informed that arvest does NOT charge for cards and that the employee should not have acted as such.

  Response from the owner

  We're very sorry to hear this, Daniel. We appreciate your feedback and would like to connect you to a member of local management to listen and learn more about the situation. Will you please send us your name and contact phone number to [email protected]?

• S

  Sherri H
  5

  They were so helpful and friendly. It's truly a pleasure to go there.

  Response from the owner

  Hi Sherri! Thank you so much for sharing this excellent review! We will be sure to share this with the team!

• S

  Stephanie Watson
  5

  I have banked with ARVEST for over 20 years, back when they were Superior Federal. I LOVE everyone at the Jacksonville location and have always had great experiences.

  Response from the owner

  We're so happy to hear your kind words about our team, Stephanie! Thank you so much for banking with us for over 20 years!

• D

  Dominique Stewart
  1

  I used to work at a bank and I can honestly say this bank has some of the worst rules and policies put in place.

  Response from the owner

  Dominique, we are sorry to hear you are not pleased. We'd like to connect you with management to learn more. Could you please send your contact number to [email protected]?

• Y

  You Know
  1

  THIS HAS GOT TO BE THE WORST BRANCH AND BANK I EVER DID BUSINESS WITH... IAM GOING TO GIVE THE SHORT VERSIONOF MY EXPERIENCE.... I HAD FRAUD ON MY ACCOUT ABOUT A MONTH AGO. I HAD NO MONEY TO BUY ANTHING... THEY WOULD NOT ME ANY TEMPORARY CREDIT AT ALL TILL THEERE REPORT... MEAN WHILE I NO GAS AND NO FOOD IT WAS HORRIBLE... THEY ISSUED ME A NEW DEBIT CARD AND FINALLY MY MONEY... LAST WEEK I HAD ANOTHER INCIDENT WHERE SOMEBOFY GOT INTO MY ACCOUNT AGAIN.... I FOUND OUT JUST A FEW DAYS AGO. THE OLD DEBIT CARD WAS USED WHICH THEY IT WAS CANCELLED WGEN THEY GAVE THE NEW ON... SO IN OTHERS THEY FAILED TO CXL THE CARD... IS IA BANK ERROR....... SO IAM BACK AHAIN IN SAME SITUATION I WAS BEFORE NO MONEY NO GAS AND ITS THERE FAULT... I SHOULD not haveTO WAIT FOR IT ITWAS THERE MISTSKE..... EVE Ws lying to me tbere incmgrluding the bank

  Response from the owner

  We’re so sorry to hear that you feel this way and to learn of your recent visit to our location. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience so that we can make things right. Would you please send us your name and contact phone number to [email protected] so that we can connect with you?

• R

  Regi
  1

  This is by far the greediness bank when it comes to fees. There are better banks around and I regret opening an account here. Lesson learned.

  Response from the owner

  Hi Zu, we’re sorry to hear that you feel this way and understand your frustrations. If you would let us, we would like to connect you to a member of local management to discuss more. Would you please send us your name and contact phone number to [email protected]?

• B

  Billie Drennan
  2

  This bank is getting slower and more incovienant by the day...I have been sitting in this drive thru for 15min waiting for a receipt for my cash deposit... I have been with them for years but everytime I come it gets worse

  Response from the owner

  Billie Drennan, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?